My Coach Connect: An Automated Telephone-based Reporting System for Patients With Mental Illness (MCC)
|
The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details. |
| ClinicalTrials.gov Identifier: NCT01749124 |
|
Recruitment Status : Unknown
Verified May 2017 by RAND.
Recruitment status was: Active, not recruiting
First Posted : December 13, 2012
Last Update Posted : May 18, 2017
|
Sponsor:
RAND
Collaborators:
National Institute of Mental Health (NIMH)
University of California, Los Angeles
Information provided by (Responsible Party):
RAND
- Study Details
- Tabular View
- No Results Posted
- Disclaimer
- How to Read a Study Record
Brief Summary:
This is a pilot study for a novel, automated telephone system called "My Coach Connect". The purpose of the study is to evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare.
| Condition or disease | Intervention/treatment | Phase |
|---|---|---|
| Chronic Mental Illness Major Depression Schizophrenia Bipolar Disorder | Device: My Coach Connect | Not Applicable |
Clients will use this tool (My Coach Connect) to leave voice messages and survey answers which their providers will have access to by logging in to a secure website. Providers will also be able to indicate using the website whether they found a particular narrative helpful or not. Providers will have access to audio recordings of the voice responses, transcribed text of the responses, as well as "word clouds" generated from the text. Word clouds are a method of displaying the content of text such that words that are used more frequently are displayed in a larger size than words used less frequently. Clients will call in to the system approximately twice a week for a period of four months.
| Study Type : | Interventional (Clinical Trial) |
| Estimated Enrollment : | 160 participants |
| Allocation: | N/A |
| Intervention Model: | Single Group Assignment |
| Masking: | None (Open Label) |
| Primary Purpose: | Health Services Research |
| Official Title: | "My Coach Connect": Pilot Under the Partnered Research Center for Quality Care, RHINO 2008-0132 |
| Study Start Date : | December 2012 |
| Estimated Primary Completion Date : | June 2017 |
| Estimated Study Completion Date : | June 2017 |
Resource links provided by the National Library of Medicine
| Arm | Intervention/treatment |
|---|---|
|
Experimental: My Coach Connect
To evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare. Clients will use this tool to leave voice messages and survey answers which their providers will have access to by logging in to a secure website. Providers will have access to audio recordings of the voice responses, transcribed text of the responses, as well as "word clouds" generated from the text. Word clouds are a method of displaying the content of text such that words that are used more frequently are displayed in a larger size than words used less frequently.
|
Device: My Coach Connect
Clients will call in to the system approximately twice a week for a period of four months. The study will be conducted in two phases. There will be an initial pilot phase where we will seek to enroll approximately 15-20 patients and 2-3 providers. This phase will last approximately two months and the goal will be to assess feasibility and obtain feedback on the tool and surveys to optimize them for this setting. We will begin the main phase of the study approximately one month after the end of the first phase and in that study seek to recruit approximately 150 patients and 5-10 providers from the ROADS program. Clients enrolled in this main phase of the study will enroll for a period of four months.
Other Name: MCC |
Primary Outcome Measures :
- Client and provider telephone intervention [ Time Frame: four months ]Clients will call in to an automated telephone system twice a week and will answer open-ended questions related to how they are doing. In addition, the system will prompt them to complete an automated SF-12 survey every four weeks to assess their mental and physical health status. The content of the voice messages will be made available to the providers as described above. Providers will also be able to indicate using the website whether they found a particular narrative helpful or not. One of the goals of the study is to determine if there is a correlation between the content of the client's messages and their overall health status. To investigate this, we will combine the content of the voice messages with information obtained from the client's medical record including provider observations, assessment, and symptom recording.
Secondary Outcome Measures :
- Client and provider survey [ Time Frame: 4 months ]Each client and provider will be asked to complete a brief survey about their expectations, thoughts and experiences while participating in this study. The survey will be conducted at the time of enrollment as well as the time of disenrollment or completion of the study as a comparison.
Other Outcome Measures:
- Discussion groups [ Time Frame: 4 months ]To better understand the impact of the tool on participants that use it and how to improve the tool, we will also organize discussion groups that clients and providers will have the opportunity to participate in.
Information from the National Library of Medicine
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the contacts provided below. For general information, Learn About Clinical Studies.
| Ages Eligible for Study: | 18 Years and older (Adult, Older Adult) |
| Sexes Eligible for Study: | All |
| Accepts Healthy Volunteers: | No |
Criteria
Inclusion Criteria:
- Enrolled in the ROADS program
- English speaking
- Have a working telephone
Exclusion Criteria:
- Must speak english
Information from the National Library of Medicine
To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.
Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT01749124
Locations
| United States, California | |
| ROADS (Recovery, Opportunity, And Developing Skills) | |
| Long Beach, California, United States, 90706 | |
Sponsors and Collaborators
RAND
National Institute of Mental Health (NIMH)
University of California, Los Angeles
Investigators
| Principal Investigator: | Ken Wells, MD, MPH | RAND | |
| Principal Investigator: | Armen Arevian, MD, PhD | University of California, Los Angeles |
| Responsible Party: | RAND |
| ClinicalTrials.gov Identifier: | NCT01749124 |
| Other Study ID Numbers: |
RHINO 2008-0132 P30MH082760 ( U.S. NIH Grant/Contract ) |
| First Posted: | December 13, 2012 Key Record Dates |
| Last Update Posted: | May 18, 2017 |
| Last Verified: | May 2017 |
| Individual Participant Data (IPD) Sharing Statement: | |
| Plan to Share IPD: | Undecided |
Keywords provided by RAND:
|
mental illness depression schizophrenia bipolar disorder |
IVR automated telephone |
Additional relevant MeSH terms:
|
Depression Schizophrenia Bipolar Disorder Mental Disorders |
Behavioral Symptoms Schizophrenia Spectrum and Other Psychotic Disorders Bipolar and Related Disorders |