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Put a Face to a Name (Part A): The Effects of Photographic Aids on Patient Satisfaction, Clinician Communication, and Quality of Care (Face2Name)

This study has been completed.
Sponsor:
ClinicalTrials.gov Identifier:
NCT01658644
First Posted: August 7, 2012
Last Update Posted: April 7, 2014
The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details.
Information provided by (Responsible Party):
University Health Network, Toronto
  Purpose

Communication is critical within healthcare, and is the root cause of most errors. With increased adoption and use of new information technologies and mediated communication systems, such as Electronic Health Records (EHR), that support visual content, hospitals can begin to look at the potential of photographic aids to improve patient satisfaction, clinician communication, and ultimately quality of care. Having pictures of clinicians and patients may improve communication by improving knowledge of who is part of the care team and may reduce electronic ordering or documentation on the wrong patient.

Despite the importance of communication between clinicians and the many advances within information and communication technologies, there is a lack of literature documenting systems that are effective at improving communication. Our research study will provide an overview on the communication models and technologies used in Canadian hospitals and add insights to the impacts of these technological adoption.

Research Question: How does the use of photographic influence patients' hospital experience?

Specifically, do photographic aids (photographs of clinicians' faces) influence:

  1. Patient's ability to identify their clinical care team members
  2. Patient's ability to identify their care team members and know their individual roles
  3. Patient's satisfaction with their hospital experience

Condition Intervention
Effects of Photographic Aids (Photos of Faces) on Patient Recall of Their Clinical Care Team Effects of Photographic Aids (Photos of Faces) on Clinician-patient Communication Effects of Photographic Aids (Photos of Faces) on Overall Patient Satisfaction Other: Provision of Clinical Care Handout

Study Type: Interventional
Study Design: Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: None (Open Label)
Primary Purpose: Supportive Care
Official Title: Put a Face to a Name (Part A): The Effects of Photographic Aids on Patient Satisfaction,Clinician Communication, and Quality of Care

Further study details as provided by University Health Network, Toronto:

Primary Outcome Measures:
  • Patient's memory recall of their clinical care team [ Time Frame: up to 1 year ]
    Measure if there are changes in the amount of clinicians patients recognize. Measure if they are changes in the amount of clinicians' names patients can remember.


Secondary Outcome Measures:
  • Patients' satisfaction with clinician communication [ Time Frame: up to one year ]

Enrollment: 256
Study Start Date: August 2012
Study Completion Date: May 2013
Primary Completion Date: May 2013 (Final data collection date for primary outcome measure)
Arms Assigned Interventions
No Intervention: Group A
Patients participating in group A, will not be exposed to any interventions, they will partake in the typical hospital and communication experience.
Experimental: Group B (text handout)
Patients assigned to group B will be provided with a paper or electronic version displaying a list of the names and roles of their clinical care staff; each name will NOT be accompanied by the respective photograph of each clinician. This document will be presented to the patient at the earliest possible time after admission to the hospital.
Other: Provision of Clinical Care Handout
Patients assigned to groups B or C will be provided with a paper or electronic version displaying either a list of the names and roles of their clinical care staff (group B), or a list of names and roles accompanied by the respective photograph of each clinician (group C). This document will be presented to the patient at the earliest possible time after admission to the hospital.
Experimental: Group C (text & image handout)
Patients assigned to group C will be provided with a paper or electronic version displaying a list of the names and roles of their clinical care staff; each name will also be accompanied by the respective photograph of each clinician. This document will be presented to the patient at the earliest possible time after admission to the hospital.
Other: Provision of Clinical Care Handout
Patients assigned to groups B or C will be provided with a paper or electronic version displaying either a list of the names and roles of their clinical care staff (group B), or a list of names and roles accompanied by the respective photograph of each clinician (group C). This document will be presented to the patient at the earliest possible time after admission to the hospital.

Detailed Description:

The investigators will conduct interviews of a cross-sectional sample of patients for up to one year. There will be 2 visits during the study. The first visit should last for 15 minutes (to get consent), the second visit should last somewhere between 30 and 45 minutes. The research team created a structured survey tool designed to characterize patients' knowledge of the names and roles of their health care professionals and understanding of their plan of care, which includes some semi-structured questions to assess patient satisfaction with their hospital experience. This survey tool will be administered to participating patients each weekday during the study period, prior to their discharge from the hospital.

At the first visit, depending on whether the participant was previously assigned to group A, B or C, participants will be provided with a piece of paper listing the names of the members of their clinical care team (group B), or a piece of paper with a list of names and photographs of the members of their clinical care team (group C), or no paper at all (group A) which is currently the typical communication experience at the hospital.

There is no compensation for participation in the study.

  Eligibility

Information from the National Library of Medicine

Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the contacts provided below. For general information, Learn About Clinical Studies.


Ages Eligible for Study:   Child, Adult, Senior
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   Yes
Criteria

Inclusion Criteria:

  • Must be admitted as an in-patient in the GIM ward at Toronto General Hospital.
  • The ability of the patient to provide informed consent.

Exclusion Criteria:

  • Patients with significant confusion, delirium or dementia will be screen by asking orientation to place and time.
  Contacts and Locations
Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT01658644


Locations
Canada, Ontario
Toronto General Hospital
Toronto, Ontario, Canada, M5G 2C4
Sponsors and Collaborators
University Health Network, Toronto
  More Information

Publications automatically indexed to this study by ClinicalTrials.gov Identifier (NCT Number):
Responsible Party: University Health Network, Toronto
ClinicalTrials.gov Identifier: NCT01658644     History of Changes
Other Study ID Numbers: 12-0392-BE
First Submitted: August 1, 2012
First Posted: August 7, 2012
Last Update Posted: April 7, 2014
Last Verified: August 2012

Keywords provided by University Health Network, Toronto:
Patient satisfaction
Memory recall
Patient-clinician communication
health communication
clinical care team recall
hospital quality of care