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Consumer Health IT Tools: Impact on Experience, Access, and Outcomes for Patients With Complex Chronic Conditions

The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details. Identifier: NCT02292940
Recruitment Status : Completed
First Posted : November 18, 2014
Results First Posted : March 10, 2021
Last Update Posted : March 10, 2021
Patient-Centered Outcomes Research Institute
Information provided by (Responsible Party):
Kaiser Permanente

Brief Summary:
Patient use of health IT tools to interact with healthcare providers and delivery systems, including exchanging secure messages with their medical providers and using other web-based tools, has great potential to increase patient access to care, change the way healthcare is delivered, and affect patient clinical outcomes. This study will examine the impact of implementation and use of consumer health IT tools on patient-reported access to care, utilization of medical care services, and clinical outcomes.

Condition or disease
Chronic Disease Patient Outcome Assessment Electronic Health Records

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Study Type : Observational
Actual Enrollment : 168477 participants
Observational Model: Cohort
Time Perspective: Retrospective
Official Title: Consumer Health IT Tools: Impact on Patient Experience, Access, and Health Outcomes for Patients With Complex Chronic Conditions
Actual Study Start Date : September 2013
Actual Primary Completion Date : September 2016
Actual Study Completion Date : August 31, 2018

Primary Outcome Measures :
  1. Number of Ambulatory Care Sensitive Conditions (ACSC) Hospitalizations. Portal Users vs Those Who Are Not Portal Users [ Time Frame: Data from 2006-2007 ]
    Number of ambulatory care sensitive conditions (ACSC) hospitalizations per 1000 patients per month among those who accessed the portal and those who did not access the portal.

  2. Patient Self-report Survey Data [ Time Frame: March 2015-April 2016 ]
    Patient-reported reasons for using the patient portal

Information from the National Library of Medicine

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Ages Eligible for Study:   18 Years and older   (Adult, Older Adult)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Sampling Method:   Non-Probability Sample
Study Population
Patients with a chronic disease

Inclusion Criteria:

  • Patients with chronic conditions
  • Patient had at least 10-month membership in 2005

Exclusion Criteria:

  • Patients less than age 18

Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its identifier (NCT number): NCT02292940

Sponsors and Collaborators
Kaiser Permanente
Patient-Centered Outcomes Research Institute
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Principal Investigator: Mary E Reed, DrPh Kaiser Permanente
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Responsible Party: Kaiser Permanente Identifier: NCT02292940    
Other Study ID Numbers: CN-13-1567-H
First Posted: November 18, 2014    Key Record Dates
Results First Posted: March 10, 2021
Last Update Posted: March 10, 2021
Last Verified: March 2021
Keywords provided by Kaiser Permanente:
patient outcome assessment
electronic health records
Additional relevant MeSH terms:
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Chronic Disease
Disease Attributes
Pathologic Processes