Effective Communication to Improve Decision Making About Health Care Plans
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|ClinicalTrials.gov Identifier: NCT01986790|
Recruitment Status : Completed
First Posted : November 18, 2013
Results First Posted : June 9, 2016
Last Update Posted : June 9, 2016
The overall goal of the study is to better understand how communication strategies can help people make decisions about health insurance plans.
This study aims to:
- (Aim 1) Examine currently uninsured individuals' understanding of terminology and details of health insurance plans;
- (Aim 2) Apply three recommended strategies for communicating information about health insurance plans;
- (Aim 3) Test the effects of these strategies in a randomized experiment.
|Condition or disease||Intervention/treatment||Phase|
|Health Literacy Health Insurance Health Services Accessibility||Behavioral: Plain Language Behavioral: Plain Language + Visuals Behavioral: Plain Language + Narratives||Not Applicable|
First, this study will examine people's understanding of health insurance plan terminology and details through qualitative interviews with 50 uninsured individuals. These responses will then lead to the development of three communication strategies to improve understanding of health insurance plans: 1) plain language, 2) plain language plus visual displays and 3) plain language plus narratives.
The strategies will the be pilot tested with 30 individuals to assess readability, clarity of language, and layout. The revised communication strategies will be tested with 280 individuals in a randomized experiment. Individuals will be randomly assigned to either a plain language condition alone, a plain language + visual displays condition, and a plain language + narrative condition.
|Study Type :||Interventional (Clinical Trial)|
|Actual Enrollment :||343 participants|
|Intervention Model:||Parallel Assignment|
|Official Title:||Effective Communication to Improve Decision Making About Health Care Plans|
|Study Start Date :||April 2012|
|Actual Primary Completion Date :||March 2014|
|Actual Study Completion Date :||June 2014|
Experimental: Plain Language
This intervention group will receive a plain-language table describing the features and costs of health insurance plans, with definitions of health insurance terms incorporated into the table.
Behavioral: Plain Language
Experimental: Plain Language + Visuals
This intervention group will receive the plain-language table plus visuals that focus on specific features of the plans. Participants will be able to view the information about each health insurance feature one feature at a time, in the order they prefer.
Behavioral: Plain Language + Visuals
Experimental: Plain Language + Narratives
This intervention group will receive the plain language table plus narratives about how others might use and rate the insurance plans.
Behavioral: Plain Language + Narratives
- Knowledge [ Time Frame: 1 day (Immediately following showing the participant the assigned intervention (plain language table, plain language table + visuals, or plain language table + narratives) ]Knowledge measures the degree at which participants understand the details about health insurance plans. Knowledge was scored on a scale from 0 to 7 based on number of correct answers to the 7 items. A higher value is considered to be a better outcome. Bivariate outcome data can be found below.
- Uncertainty [ Time Frame: 1 day (Immediately following showing the participant the assigned intervention (plain language table, plain language table + visuals, or plain language table + narratives) ]A survey will be administered in order to measure participants' confidence in the features of health insurance plans that matter most to them and the insurance plan they chose of the ones presented. Confidence in choice is scored on a scale from 0 to 100, with higher scores indicating more decisional conflict/more uncertainty/less confidence in choice. Bivariate outcome data can be found below.
- Satisfaction [ Time Frame: 1 day (Immediately following showing the participant the assigned intervention (plain language table, plain language table + visuals, or plain language table + narratives) ]A survey will be administered in order to measure the extent to which participants are satisfied with the information presented to them. Satisfaction was scored on a scale from 1 to 4, with higher scores indicating higher levels of satisfaction. Bivariate outcome data can be found below.
To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.
Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT01986790
|United States, Missouri|
|The Washington University in St. Louis School of Medicine|
|St. Louis, Missouri, United States, 63110|
|Principal Investigator:||Mary Politi, PhD||The Washington University in St. Louis School of Medicine|