Improving Patient Satisfaction Improving Patient Satisfaction
Objectives: Patient satisfaction is a key determinant of the quality of care and an important component of pay for performance metrics. The purpose of this study was to evaluate the impact of a simple intervention aimed to increase patients' understanding of their orthopaedic trauma surgeon and improve patient satisfaction with the overall quality of inpatient care delivered by the attending surgeon.
Design: Prospective quality improvement initiative using a randomized intervention.
Setting: Level 1 academic trauma center.
Patients/Participants: Two hundred twelve patients were eligible; 100 patients were randomized to the intervention group, and 112 patients were randomized to the control group. Overall, 76 patients could be reached for follow-up satisfaction survey, including 34 patients in the intervention group and 42 patients in the control group.
Intervention: Patients randomized to the intervention group received an attending biosketch card, which included a picture of the attending orthopaedic surgeon with a brief synopsis of his educational background, specialty, surgical interests, and research interests.
Main Outcome Measures: Our primary outcome measure was a patient satisfaction survey assessing patients' rating of the overall quality of inpatient care delivered by the attending surgeon.
|Satisfaction Trauma||Other: Orthopaedic Attending Biosketch Card Other: Standard of care - No biosketch card|
|Study Design:||Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: Double Blind (Participant, Investigator, Outcomes Assessor)
|Official Title:||Improving Patient Satisfaction in the Orthopaedic Trauma Population|
- Patient Satisfaction as Measured by Giving an "Excellent" Score on a 5-point Rating [ Time Frame: within 2 weeks of discharge and before first clinic appointment ]Within 2 weeks of discharge from the hospital, but before the patient's first clinic visit, each group will be called by the Professional Resource Group as part of regular quality improvement by the Vanderbilt Medical Center Department of Strategic Development. The patients will be asked a series of questions aimed at determining overall patient satisfaction based on interactions with the attending orthopaedic trauma surgeon.
|Study Start Date:||January 2011|
|Study Completion Date:||January 2012|
|Primary Completion Date:||December 2011 (Final data collection date for primary outcome measure)|
Experimental: Intervention Group, biosketch card
The investigators aim to improve the patient-physician relationship and improve patient satisfaction by providing a biosketch card of the attending orthopaedic trauma surgeon to the patient. The biosketch card will include a picture of the attending orthopaedic surgeon with a brief synopsis of his or her: education background, specialty, surgical interests, research interests, and other interests including hobbies.
Other: Orthopaedic Attending Biosketch Card
The "intervention" group will receive an attending photo/biosketch card within 24 hours of admission while the control group will not. The biosketch card will include a picture of the attending orthopaedic surgeon with a brief synopsis of his or her: education background, specialty, surgical interests, research interests, and other interests including hobbies.
Active Comparator: Control group, standard care
The "intervention" group will receive an attending photo/biosketch card within 24 hours of admission while the control group will not. The control group will receive the usual/standard care as provided to all orthopaedic trauma admission patients without receiving a biosketch card.
Other: Standard of care - No biosketch card
Standard of care
Please refer to this study by its ClinicalTrials.gov identifier: NCT01263639
|United States, Tennessee|
|Vanderiblt University Medical Center|
|Nashville, Tennessee, United States, 37212|
|Principal Investigator:||Brent J Morris, MD||Vanderbilt University|