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Attitudes Towards Receiving Mental Health Care Using Telehealth During the COVID-19 Pandemic

The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details.
 
ClinicalTrials.gov Identifier: NCT04693052
Recruitment Status : Enrolling by invitation
First Posted : January 5, 2021
Last Update Posted : January 5, 2021
Sponsor:
Information provided by (Responsible Party):
Jeffrey Rado, Northwestern University

Study Description
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Brief Summary:

The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19.

Studying patients' perceived benefits and challenges of using telehealth services for mental health care will allow us to prioritize improvements to the telehealth experience and potentially, patient adoption of and comfort with remote appointments. This study's results would also inform policy makers and insurance companies about the potential utility of delivering mental health care through telehealth, even beyond the duration of the COVID-19 pandemic.


Condition or disease Intervention/treatment
Psychiatric Disorder Mental Health Disorder Stress Adjustment Disorders Other: No interventions

Study Design
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Study Type : Observational
Estimated Enrollment : 600 participants
Observational Model: Other
Time Perspective: Other
Official Title: Attitudes Towards Receiving Mental Health Care Using Telehealth During the COVID-19 Pandemic
Actual Study Start Date : December 10, 2020
Estimated Primary Completion Date : February 1, 2021
Estimated Study Completion Date : June 30, 2021

Resource links provided by the National Library of Medicine


Groups and Cohorts
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Group/Cohort Intervention/treatment
Patients receiving mental health care prior to and during the COVID-19 pandemic Other: No interventions
This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic


Outcome Measures
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Primary Outcome Measures :
  1. Patient choosing telehealth as an option for future care [ Time Frame: 1.5 months ]
    (Answered as yes, no, or unsure)

  2. Comparison between in-person and telehealth [ Time Frame: 1.5 months ]

    Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better

    Items compared: Quality of mental health care, ability to express one self, time & money savings, ease of managing responsibilities, length of wait times and appointments missed


  3. Patient Satisfaction with telehealth [ Time Frame: 1.5 months ]

    Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied)

    No standard questionnaire. Internally developed questions


  4. Patient Comfort using telehealth [ Time Frame: 1.5 months ]

    Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable)

    No standard questionnaire. Internally developed questions


  5. Patient Easy of using telehealth [ Time Frame: 1.5 months ]

    Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult)

    No standard questionnaire. Internally developed questions



Eligibility Criteria
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Information from the National Library of Medicine

Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the contacts provided below. For general information, Learn About Clinical Studies.


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Ages Eligible for Study:   18 Years and older   (Adult, Older Adult)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Sampling Method:   Probability Sample
Study Population
People receiving mental health care at Northwestern Medicine during the COVID-19 pandemic
Criteria

Inclusion Criteria:

  • Adults age 18 and over who received mental health care through Northwestern prior to telehealth implementation from March 15th 2019 to March 14th 2020, and had at least one mental health care appointment through Northwestern between March 15th 2020 and September 30th 2020.

Exclusion Criteria:

  • Adults unable to access study questionnaires via computer or mobile device
Contacts and Locations
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Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT04693052


Locations
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United States, Illinois
Feinberg School of Medicine
Chicago, Illinois, United States, 60611
Sponsors and Collaborators
Northwestern University
Investigators
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Principal Investigator: Jeffrey Rado, MD Northwestern University
More Information
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Top of Page Study Description Study Design Groups and Cohorts Outcome Measures Eligibility Criteria Contacts and Locations More Information
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Responsible Party: Jeffrey Rado, Associate Professor, Northwestern University
ClinicalTrials.gov Identifier: NCT04693052    
Other Study ID Numbers: STU00213696
First Posted: January 5, 2021    Key Record Dates
Last Update Posted: January 5, 2021
Last Verified: December 2020
Individual Participant Data (IPD) Sharing Statement:
Plan to Share IPD: Undecided

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Studies a U.S. FDA-regulated Drug Product: No
Studies a U.S. FDA-regulated Device Product: No
Keywords provided by Jeffrey Rado, Northwestern University:
Telehealth
Telemedicine
Telepsych
Telepsychiatry
Telepsychology
Telemental health
Survey
 Attitudes
COVID-19
pandemic
mental health
therapy
psychiatry
Additional relevant MeSH terms:
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COVID-19
Disease
Mental Disorders
Problem Behavior
Adjustment Disorders
Pathologic Processes
Respiratory Tract Infections
Infections
Pneumonia, Viral
Pneumonia
 Virus Diseases
Coronavirus Infections
Coronaviridae Infections
Nidovirales Infections
RNA Virus Infections
Lung Diseases
Respiratory Tract Diseases
Behavioral Symptoms
Trauma and Stressor Related Disorders