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Patient Surveys - What Patients Want (ch18Saxer)

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ClinicalTrials.gov Identifier: NCT03698097
Recruitment Status : Completed
First Posted : October 5, 2018
Last Update Posted : October 12, 2018
Sponsor:
Information provided by (Responsible Party):
University Hospital, Basel, Switzerland

Study Description
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Brief Summary:
This study is to gain insight into patients' preferences considering satisfaction surveys, specifically asking for their most pressing topics and their preferred survey technique.

Condition or disease Intervention/treatment
Patient Survey Other: patient satisfaction survey

Detailed Description:
The practice of patient surveys for quality management is revised at the University Hospital Basel (USB). One aspect is a more versatile data acquisition via online portals and/or paper questionnaires, another aspect is the content of questions and the assessment of demographic data. In this situation a tentative survey on their preferences in this context was realised in patients who were treated in autumn 2016 at the Department of Orthopaedics and Trauma Surgery (DOTS) using a cover letter informing them about the nature of the survey. They were asked to provide few basic demographic data, they were furthermore asked whether they favoured surveys by the USB and if so with which focus. Finally they had the option to name three central topics for feedback and to quantify the number of questionnaires they had so far received by the USB. The survey could be completed in a paper and survey monkey based internet version accessible via a Quick Response (QR) code or link.
Study Design
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Study Type : Observational
Actual Enrollment : 745 participants
Observational Model: Cohort
Time Perspective: Prospective
Official Title: Patient Surveys - What Patients Want
Actual Study Start Date : August 1, 2016
Actual Primary Completion Date : October 31, 2016
Actual Study Completion Date : October 31, 2016
Groups and Cohorts
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Intervention Details:
  • Other: patient satisfaction survey
    Patient survey completed in a paper or survey monkey based internet version accessible via a QR code or link

Outcome Measures
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Primary Outcome Measures :
  1. patients' preferences considering preferred survey technique [ Time Frame: after out- or inpatient treatment at the DOTS in a three months period in autumn 2016 ]
    patients' preferences considering paper questionnaire or survey monkey based internet version accessible via a QR code or link


Secondary Outcome Measures :
  1. patients' preferences asking for their most pressing topics [ Time Frame: after out- or inpatient treatment at the DOTS in a three months period in autumn 2016 ]
    option to name three central topics for feedback


Eligibility Criteria
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Ages Eligible for Study:   Child, Adult, Older Adult
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Sampling Method:   Probability Sample
Study Population
Data were collected from a random sample of patients after out- or inpatient treatment at the DOTS
Criteria

Inclusion Criteria:

  • All data from completed survey sheets (paper questionnaires) and online forms are included

Exclusion Criteria:

  • no exclusion criteria
Contacts and Locations
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Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT03698097


Locations
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Switzerland
Department of Orthopaedics and Trauma Surgery (DOTS).
Basel, Switzerland, 4031
Sponsors and Collaborators
University Hospital, Basel, Switzerland
Investigators
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Principal Investigator: Franziska Saxer, Dr. med Department of Orthopaedics and Trauma Surgery (DOTS).
More Information
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Responsible Party: University Hospital, Basel, Switzerland
ClinicalTrials.gov Identifier: NCT03698097    
Other Study ID Numbers: 2017-01845; ch18Saxer
First Posted: October 5, 2018    Key Record Dates
Last Update Posted: October 12, 2018
Last Verified: October 2018

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Studies a U.S. FDA-regulated Drug Product: No
Studies a U.S. FDA-regulated Device Product: No
Keywords provided by University Hospital, Basel, Switzerland:
quality management
paper questionnaires
satisfaction surveys
survey technique
online questionnaires