Patient Satisfaction Scales

• ClinicalTrials.gov Identifier: NCT03686735
• Recruitment Status: Completed
• First Posted: September 27, 2018
• Last Update Posted: March 8, 2019
• Sponsor: University of Texas at Austin
• Information provided by (Responsible Party): David Ring, University of Texas at Austin

Study Description

Brief Summary:

This study aims to assess differences between 4 types of single satisfaction measures. Secondly, if there is a difference in satisfaction between English speaking and Spanish speaking patients.

Condition or disease	Intervention/treatment
All Orthopedic Disorders; New or Follow-up Patients	Other: 5 anchors and numbers; Other: 5 anchors and no numbers; Other: Visual analog scale with 3 anchors and numbers; Other: Visual analog scale with 3 anchors and no numbers

Study Design

• Study Type: Observational
• Actual Enrollment: 256 participants
• Observational Model: Cohort
• Time Perspective: Prospective
• Official Title: How to Measure Patient Satisfaction
• Actual Study Start Date: June 22, 2018
• Actual Primary Completion Date: March 1, 2019
• Actual Study Completion Date: March 2, 2019

Groups and Cohorts

Group/Cohort	Intervention/treatment
Satisfaction measure 1; 25% of the cohort	Other: 5 anchors and numbers; How helpful was this visit? 0 This visit was not helpful at all 1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had
Satisfaction measure 2; 25% of the cohort	Other: 5 anchors and no numbers; How helpful was this visit? This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit One of the most helpful doctor visits I have ever had
Satisfaction measure 3; 25% of the cohort	Other: Visual analog scale with 3 anchors and numbers; How helpful was this visit? 0 neutral/50 100 Least helpful visit Most helpful visit
Satisfaction measure 4; 25% of the cohort	Other: Visual analog scale with 3 anchors and no numbers; How helpful was this visit? This visit was not Neither useless nor One of the most helpful doctor helpful at all helpful visit visits I have ever had

Outcome Measures

Primary Outcome Measures :

1. Patient satisfaction scale 1 [ Time Frame: Immediately after the visit. Through study completion, approximately 6 months. ]

   How helpful was this visit? Scale 1 has 5 anchors and numbers

   Scored from 0-10:

   0 This visit was not helpful at all

   1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had

   Higher scores indicate more satisfaction

2. Patient satisfaction scale 2 [ Time Frame: Immediately after the visit. Through study completion, approximately 6 months. ]

   How helpful was this visit? Scale 2 has 5 anchors and no numbers visible for the participant

   Scored from 0-10:

   0 This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit 10 One of the most helpful doctor visits I have ever had

   Higher scores indicate more satisfaction

3. Patient satisfaction scale 3 [ Time Frame: Immediately after the visit. Through study completion, approximately 6 months. ]

   How helpful was this visit? Scale 3 is a visual analog scale with 3 anchors and numbers

   Scored from 0-100:

   0 Least helpful visit 50 neutral 100 Most helpful visit

   Higher scores indicate more satisfaction

4. Patient satisfaction scale 4 [ Time Frame: Immediately after the visit. Through study completion, approximately 6 months. ]

   How helpful was this visit? Scale 4 is a visual analog scale with 3 anchors and no numbers visible for the participant

   Scored from 0-100:

   0 This visit was not helpful at all 50 Neither useless nor helpful visit 100 One of the most helpful doctor visits I have ever had

   Higher scores indicate more satisfaction

Eligibility Criteria

• Ages Eligible for Study: 18 Years to 89 Years (Adult, Older Adult)
• Sexes Eligible for Study: All
• Sampling Method: Probability Sample

Study Population

All new and follow-up patients seeing an upper- or lower-extremity surgeon will be invited to enroll at the end of their visit.

Criteria

Inclusion criteria:

• All new or return patients seeing a UE / LE surgeon
• Age 18-89
• Able to provide informed consent
• English speaking
• UT Health Austin Musculoskeletal Institute, Austin Regional Clinic, Seton Institute for Plastic and Reconstructive Surgery, Orthopaedic Specialists of Austin, Texas Orthopedics, and ATX Ortho.

Exclusion criteria:

• Not fluent in English

Contacts and Locations

Locations

United States, Texas

Austin Regional Clinic

Austin, Texas, United States, 78705

Texas Orthopedics

Austin, Texas, United States, 78705

HTB Musculoskeletal Institute

Austin, Texas, United States, 78712

Seton Institute for Plastic and Reconstructive Surgery

Austin, Texas, United States, 78731

Orthopedic Specialists of Austin

Austin, Texas, United States, 78751

ATX Ortho

Austin, Texas, United States, 78756

Sponsors and Collaborators

University of Texas at Austin

More Information

• Responsible Party: David Ring, Associate Dean for Comprehensive Care. Professor of Surgery and Psychiatry, University of Texas at Austin
• ClinicalTrials.gov Identifier: NCT03686735
• Other Study ID Numbers: 2018-04-0039
• First Posted: September 27, 2018
• Last Update Posted: March 8, 2019
• Last Verified: March 2019

Individual Participant Data (IPD) Sharing Statement:

• Plan to Share IPD: No

• Studies a U.S. FDA-regulated Drug Product: No
• Studies a U.S. FDA-regulated Device Product: No

Additional relevant MeSH terms:

Musculoskeletal Diseases