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Increasing Patient Engagement in the Annual Well Visits Program

The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details.
 
ClinicalTrials.gov Identifier: NCT03462394
Recruitment Status : Completed
First Posted : March 12, 2018
Last Update Posted : July 8, 2021
Sponsor:
Information provided by (Responsible Party):
NYU Langone Health

Study Description
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Brief Summary:
NYU Langone Health calls patients to remind them to schedule their annual well-health appointments (including annual well visit, mammograms, etc.). The proposed study will test different iterations of the call script with the goal of increasing call completion rate and the number of scheduled appointments within an appropriate timeframe.

Condition or disease Intervention/treatment
Annual Visit, Well Visit Other: Current Script Other: Alternate Script Iterations

Study Design
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Study Type : Observational
Actual Enrollment : 5475 participants
Observational Model: Cohort
Time Perspective: Prospective
Official Title: Increasing Patient Engagement in the Annual Well Visits Program at NYU Langone Health
Actual Study Start Date : February 19, 2018
Actual Primary Completion Date : July 24, 2019
Actual Study Completion Date : July 24, 2019
Groups and Cohorts
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Group/Cohort Intervention/treatment
Current Script Version
This arm will receive the version of the call script currently used as part of regular care at NYU Langone Health.
 Other: Current Script
This is the version of the phone call script currently used at NYU Langone Health.
Script Iterations
This arm will receive an iterated version of the script that might contain changes in wording or structure that are different from the current version of the script.
 Other: Alternate Script Iterations
Intervention includes various iterations of the phone call script (different wording or script structure).


Outcome Measures
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Primary Outcome Measures :
  1. Number of scheduled annual visits [ Time Frame: 6 months ]

Secondary Outcome Measures :
  1. Call completion rate [ Time Frame: 6 months ]
    Call completion rate refers to the percentage of phone calls that successfully complete all steps of the call script.


Eligibility Criteria
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Ages Eligible for Study:   Child, Adult, Older Adult
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Sampling Method:   Probability Sample
Study Population
Members attributed to NYU Langone Health under a shared savings arrangement who are due for preventive services and/or screenings and are eligible to be receiving a reminder call.
Criteria

Inclusion Criteria:

  • Members attributed to NYU Langone Health under a shared savings arrangement who are due for preventive services and/or screenings and are eligible to be receiving a reminder call.

Exclusion Criteria:

  • N/A
Contacts and Locations
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Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT03462394


Locations
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United States, New York
New York University School of Medicine
New York, New York, United States, 10016
Sponsors and Collaborators
NYU Langone Health
Investigators
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Principal Investigator: Leora Horwitz, MD, MHS NYU School of Medicine
More Information
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Responsible Party: NYU Langone Health
ClinicalTrials.gov Identifier: NCT03462394    
Other Study ID Numbers: QI Patient Access Center
First Posted: March 12, 2018    Key Record Dates
Last Update Posted: July 8, 2021
Last Verified: July 2021
Individual Participant Data (IPD) Sharing Statement:
Plan to Share IPD: Undecided

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Studies a U.S. FDA-regulated Drug Product: No
Studies a U.S. FDA-regulated Device Product: No