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Effect of Post-discharge Phone Calls on Patient Outcomes

This study has been completed.
Information provided by (Responsible Party):
Christine Soong, Mount Sinai Hospital, Canada Identifier:
First received: April 17, 2012
Last updated: June 20, 2013
Last verified: April 2012

April 17, 2012
June 20, 2013
July 2012
March 2013   (Final data collection date for primary outcome measure)
Care Transition Measure-3 score (CTM-3) [ Time Frame: 30-days post discharge ]
Same as current
Complete list of historical versions of study NCT01580774 on Archive Site
  • Hospital readmission [ Time Frame: 30-day post discharge ]
  • Emergency department visit [ Time Frame: 30-days post discharge ]
  • Patient satisfaction [ Time Frame: 30-days post discharge ]
  • Treatment plan adherence [ Time Frame: 30-days post discharge ]
  • Outpatient provider follow-up rates [ Time Frame: 30-days post discharge ]
Same as current
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Effect of Post-discharge Phone Calls on Patient Outcomes
Effect of Post-discharge Phone Calls on Patient Outcomes for General Internal Medicine Patients Discharged From a Teaching Hospital.
The purpose of this study is to determine whether a post-discharge telephone call to general medical patients discharged home will improve quality of care and adherence, and reduce hospital readmission.
Currently, discharge from hospital in many institutions is a confusing process for patients filled with uncertainty and potential for harm. For instance, 1 in 5 discharges results in a post discharge adverse event, many of which are related to medication errors. These may lead to serious harm and possibly require readmission to hospital. Telephone follow-up calls after discharge has been studied in small single-center trials and as a part of a coordinated, multi-layered discharge process but its direct effectiveness is not known. Understanding the impact of this simple intervention on patient outcomes is an important step towards improving patients' discharge from hospital.
Observational Model: Case Control
Time Perspective: Prospective
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Probability Sample
Study population is patients admitted to a general internal medicine ward.
Patients Discharged From General Internal Medicine.
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  • Post-discharge phone call
    All patients in this group will receive a phone call within 72-hours of being discharged from hospital.
  • Usual care (no phone call)
Soong C, Kurabi B, Wells D, Caines L, Morgan MW, Ramsden R, Bell CM. Do post discharge phone calls improve care transitions? A cluster-randomized trial. PLoS One. 2014 Nov 11;9(11):e112230. doi: 10.1371/journal.pone.0112230. eCollection 2014.

*   Includes publications given by the data provider as well as publications identified by Identifier (NCT Number) in Medline.
March 2013
March 2013   (Final data collection date for primary outcome measure)

Inclusion Criteria:

  • Admission to internal medicine ward
  • Discharged to home
  • Must have telephone access

Exclusion Criteria:

  • Discharged to care facility
  • Lack of telephone access
Sexes Eligible for Study: All
18 Years and older   (Adult, Senior)
Contact information is only displayed when the study is recruiting subjects
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Christine Soong, Mount Sinai Hospital, Canada
Mount Sinai Hospital, Canada
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Principal Investigator: Christine Soong, MD Mount Sinai Hospital, New York
Mount Sinai Hospital, Canada
April 2012

ICMJE     Data element required by the International Committee of Medical Journal Editors and the World Health Organization ICTRP