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Degree of Worry as a Predictor for Utilization of Acute Health Care

The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details. Identifier: NCT02979457
Recruitment Status : Completed
First Posted : December 1, 2016
Last Update Posted : May 14, 2018
Emergency Medical Services, Capital Region, Denmark
Information provided by (Responsible Party):
Hejdi Gamst-Jensen, University of Southern Denmark

Brief Summary:

The overall aim of the study is to construct a scale that systematically incorporates the callers' perspective in a "degree of worry - scale" and to explore the consequences for the actors in the system - caller, call-handler, and health care system.

This will be done through four independent studies.

  1. Is it possible to validate "the degree of worry" scale with the software system "Corti"?
  2. Does callers' degree of worry relieve after telephone consultation?
  3. Does call handlers' awareness of degree of worry affect triage outcome?
  4. Is callers' degree of worry a predictor of illness severity?

Condition or disease Intervention/treatment Phase
Health Care Delivery Telephone Hotlines Patient Participation Behavioral: Awareness of degree of worry Not Applicable

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Study Type : Interventional  (Clinical Trial)
Actual Enrollment : 11340 participants
Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: Single (Care Provider)
Primary Purpose: Health Services Research
Official Title: Early Patient Involvement in Out-of-hours Health Care
Actual Study Start Date : January 24, 2017
Actual Primary Completion Date : May 15, 2017
Actual Study Completion Date : May 1, 2018

Resource links provided by the National Library of Medicine

Arm Intervention/treatment
No Intervention: no awareness of Degree of Worry
Call handler is not made aware of caller's DOW on computer screen
Experimental: awareness of Degree of Worry
Call handler is made aware of caller's DOW on computer screen alongside patient information as address etc.
Behavioral: Awareness of degree of worry
degree of worry is a definition made for this project. It is roothed in coping psychology but has been influenced by the construct of self-rated health. Will blinding of DOW have an effect on triage outcome.
Other Name: DOW

Primary Outcome Measures :
  1. call-handlers awareness of callers' DOW affects triage outcome [ Time Frame: Call-handlers awareness of callers' DOW will be randomized during telephone consultation. ]
    outcome measures = triage outcome Triage outcome is the triage response given to the caller: direct admission, out-of-hours clinic consultation, home visit, se GP during office hours advice on self-care

Secondary Outcome Measures :
  1. Does telephone consultation have a relieving effect on callers to a medical hotline? [ Time Frame: before and after measurement of DOW. After measurement is an computer assisted telephone datacollection 20 minutes and one hour after terminated call ]
    Depending if the after DOW measurement is completed the caller (telephone call) the caller will be resent a text message with the same question (DOW) twice.

Information from the National Library of Medicine

Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the contacts provided below. For general information, Learn About Clinical Studies.

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Ages Eligible for Study:   Child, Adult, Older Adult
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   Yes

Inclusion Criteria:

  • Callers to a Danish acute care hotline that are either patient self, close relative og friend of patient.

Exclusion Criteria:

  • Non-close relation to patient
  • Non-Danish speaking

Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its identifier (NCT number): NCT02979457

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Hejdi Gamst-Jensen
Ballerup, Denmark, 2750
Sponsors and Collaborators
University of Southern Denmark
Emergency Medical Services, Capital Region, Denmark
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Principal Investigator: hejdi gamst-jensen, MSc Emergency Medical Services, Copenhagen Denmark
Publications automatically indexed to this study by Identifier (NCT Number):
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Responsible Party: Hejdi Gamst-Jensen, M.Sc. health science, University of Southern Denmark Identifier: NCT02979457    
Other Study ID Numbers: usoutherndenmark - hejdi
First Posted: December 1, 2016    Key Record Dates
Last Update Posted: May 14, 2018
Last Verified: May 2018
Individual Participant Data (IPD) Sharing Statement:
Plan to Share IPD: No

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Studies a U.S. FDA-regulated Drug Product: No
Studies a U.S. FDA-regulated Device Product: No
Keywords provided by Hejdi Gamst-Jensen, University of Southern Denmark:
telephone consultation, patient involvement