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Multi-tasking to Hyper-tasking: Investigating the Impact of Next Generation 911 (NG911)

The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details.
 
ClinicalTrials.gov Identifier: NCT02961621
Recruitment Status : Completed
First Posted : November 11, 2016
Last Update Posted : May 11, 2018
Sponsor:
Information provided by (Responsible Party):
Hendrika Meischke, University of Washington

Brief Summary:

Emergency call centers across the country are preparing for the Next Generation 911 (NG911) initiative, which will allow citizens to place 9-1-1 "calls" using digital technologies such as text messaging, email, Skype or instant messaging, and will expand emergency information sources to also include streaming video, photo uploads, and automatic crash notifications. The impact of these new information and communication technologies on those tasked with using them in time-sensitive emergency situations is unknown. Our study is designed to address the following hypotheses: 1) We hypothesize that NG911 implementation will have a significant effect on telecommunicator stress levels and 2) A resiliency training tailored to the needs of telecommunicators will mitigate the impact on NG911 implementation on stress levels. We will test these hypotheses through the following specific aims:

Aim 1: Measure levels of stress, job satisfaction and job performance among 9-1-1 telecommunicators before and after the NG911 implementation.

Aim 2: Develop and test the efficacy of an evidence-based resiliency training and worker support intervention to improve psychological well-being and job performance of 9-1-1 telecommunicators.

Aim 3: Build an ABM tool of 9-1-1 call centers to improve 9-1-1 telecommunicator workforce training and smooth transitions to future call center innovations.


Condition or disease Intervention/treatment Phase
Stress, Psychological Behavioral: Stress Reduction Training for 9-1-1 Telecommunicators Not Applicable

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Study Type : Interventional  (Clinical Trial)
Actual Enrollment : 323 participants
Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: None (Open Label)
Primary Purpose: Prevention
Official Title: Multi-tasking to Hyper-tasking: Investigating the Impact of Next Generation 911
Study Start Date : May 1, 2015
Actual Primary Completion Date : November 1, 2017
Actual Study Completion Date : December 15, 2017

Resource links provided by the National Library of Medicine

MedlinePlus related topics: Stress

Arm Intervention/treatment
Experimental: Stress Reduction Training Group
This group will complete a 7-week online mindfulness-based resiliency training: Stress Reduction Training for 9-1-1 Telecommunicators
Behavioral: Stress Reduction Training for 9-1-1 Telecommunicators
No Intervention: Control Group
This group is a wait-list control and will be offered the training after all data collection has been completed.



Primary Outcome Measures :
  1. Calgary Symptoms of Stress Inventory [ Time Frame: Baseline, immediately post intervention and 3 months post intervention ]
    Change in the Calgary Symptoms of Stress Inventory results



Information from the National Library of Medicine

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Ages Eligible for Study:   21 Years and older   (Adult, Older Adult)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Criteria

Inclusion Criteria:

  • subjects must be 9-1-1 telecommunicators (call receivers and dispatchers) who work at participating call centers and consent to participate.

Exclusion Criteria:

  • We will exclude subjects who do not consent to participate
  • We will exclude subjects who do not confirm that they are 21 or older.

Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT02961621


Sponsors and Collaborators
University of Washington
Investigators
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Principal Investigator: Hendrika Meischke, PhD, MPH University of Washington
Publications automatically indexed to this study by ClinicalTrials.gov Identifier (NCT Number):
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Responsible Party: Hendrika Meischke, Professor, University of Washington
ClinicalTrials.gov Identifier: NCT02961621    
Other Study ID Numbers: STUDY00001920
First Posted: November 11, 2016    Key Record Dates
Last Update Posted: May 11, 2018
Last Verified: May 2018
Individual Participant Data (IPD) Sharing Statement:
Plan to Share IPD: No
Additional relevant MeSH terms:
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Stress, Psychological
Behavioral Symptoms