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Trial record 1 of 1 for:    NCT02572115
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Differentiated Access to Out-of-hours Primary Care Through Emergency Access (Akutknappen)

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ClinicalTrials.gov Identifier: NCT02572115
Recruitment Status : Completed
First Posted : October 8, 2015
Last Update Posted : December 22, 2017
Sponsor:
Collaborators:
Research Unit for General Practice, Aarhus University
Emergency Medical Services, Capital Region, Denmark
TrygFonden, Denmark
Information provided by (Responsible Party):
University of Aarhus

Brief Summary:
The purpose of this randomized controlled trial is to test the use of an emergency button that allows patients to jump the telephone waiting line at the out-of-hours primary care in two regions in Denmark if they perceive their illness as acute and severe.

Condition or disease Intervention/treatment Phase
After-hours Care Behavioral: Akutknappen - used Behavioral: Akutknappen - not used Not Applicable

  Show Detailed Description

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Study Type : Interventional  (Clinical Trial)
Actual Enrollment : 7385 participants
Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: Single (Care Provider)
Primary Purpose: Health Services Research
Official Title: Differentiated Access to Out-of-hours Primary Care Through Emergency Access
Actual Study Start Date : September 4, 2017
Actual Primary Completion Date : December 1, 2017
Actual Study Completion Date : December 1, 2017

Arm Intervention/treatment
Active Comparator: Intervention arm - jumped the line
This arm is presented with the possibility to use the "emergency access button" that enables the patient to bypass the telephone waiting line. This arm represents the patients who choose to use the intervention.
Behavioral: Akutknappen - used
A caller chooses to bypass the telephone waiting line by pressing the emergency access button

Active Comparator: Intervention arm - did not jump the line
This arm is presented with the possibility to use the "emergency access button" that enables the patient to bypass the telephone waiting line. This arm represents the patients who got the option to use the intervention but DID NOT.
Behavioral: Akutknappen - not used
A caller chooses NOT to bypass the telephone waiting line.

No Intervention: Control
This arm does not get the intervention.



Primary Outcome Measures :
  1. Patient satisfaction and feeling of safety with the intervention measured by questionnaire [ Time Frame: Measured by questionnaire after contact with the OOH-PC sent out 2-4 days after contact ]
  2. Frequencies of patients who jumped the line [ Time Frame: Up to 4 months ]
    Numbers and statistics from data provider


Secondary Outcome Measures :
  1. Description of the characteristics of the patients who jump the line compared with the ones who do not [ Time Frame: Measured by questionnaire after contact with the OOH-PC sent out 2-4 days after contact ]
    The patients answer a questionnaire with info about age, gender, reason for encounter, ethnicity, education etc. This is to give a general description of the ones who use the intervention. It is not possible to single out every variable as an individual outcome measure.

  2. Reasons for jumping (or not jumping) the line measured by questionnaire [ Time Frame: Measured by questionnaire after contact with the OOH-PC sent out 2-4 days after contact ]
    Above mentioned questionnaire contains questions about reasons for jumping the line

  3. Rate of jumps assessed as relevant by the triage professional [ Time Frame: Up to 4 months ]
    Triage GPs and nurses answer pop-up questionnaires on their workstation after each contact.



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Ages Eligible for Study:   Child, Adult, Older Adult
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   Yes
Criteria

Inclusion Criteria:

  • All patients calling the OOH-PC in the Central Region of Denmark and the Helpline 1813 in the Capital Region in the study period are included

Exclusion Criteria:

  • patients who died
  • patients from 14 to 17 years (they sometime contact the services without the knowledge of their parents and receiving a questionnaire at their home address could be inconvenient)

Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT02572115


Locations
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Denmark
Research unit for General Practice, University of Aarhus
Aarhus, Danmark, Denmark, 8000
Sponsors and Collaborators
University of Aarhus
Research Unit for General Practice, Aarhus University
Emergency Medical Services, Capital Region, Denmark
TrygFonden, Denmark
Investigators
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Study Director: Bo Christensen, MD, PhD Section for General Practice, University of Aarhus
Study Chair: Morten B Christensen, MD, PhD Research Unit for General Practice, University of Aarhus
Study Chair: Linda Huibers, MD, PhD Research Unit for General Practice, University of Aarhus
Study Chair: Freddy Lippert, MD Prehospital Unit, Capital Region of Denmark

Additional Information:
Publications:

Publications automatically indexed to this study by ClinicalTrials.gov Identifier (NCT Number):
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Responsible Party: University of Aarhus
ClinicalTrials.gov Identifier: NCT02572115     History of Changes
Other Study ID Numbers: JFME001
First Posted: October 8, 2015    Key Record Dates
Last Update Posted: December 22, 2017
Last Verified: September 2017

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Studies a U.S. FDA-regulated Drug Product: No
Studies a U.S. FDA-regulated Device Product: No
Keywords provided by University of Aarhus:
After-Hours Care
Primary Care
Emergency Medical Services/utilization
Denmark
Questionnaires
Patient Satisfaction
Patient feeling of safety
Triage/standards
Referral and Consultation/statistics & numerical data
Humans
Male
Female
Hotlines
telenursing
Night Care/utilization
postal service
Additional relevant MeSH terms:
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Emergencies
Disease Attributes
Pathologic Processes