Try the modernized ClinicalTrials.gov beta website. Learn more about the modernization effort.
Working…
ClinicalTrials.gov
ClinicalTrials.gov Menu

Antisocial Behavior on Healthcare Professionals in an Emergency Unit. (PREVURGO)

The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details.
 
ClinicalTrials.gov Identifier: NCT02015884
Recruitment Status : Completed
First Posted : December 19, 2013
Last Update Posted : October 23, 2015
Sponsor:
Information provided by (Responsible Party):
Hospices Civils de Lyon

Study Description
Go to 
Top of Page Study Description Study Design Groups and Cohorts Outcome Measures Eligibility Criteria Contacts and Locations More Information
Brief Summary:

At the hospital, the attacks against health professionals are becoming commonplace, making working conditions difficult. The ophthalmological emergencies are a perfect testing ground to evaluate the effectiveness of a series of original actions to prevent the occurrence of violence against healthcare workers. The main objective is to measure the impact of an integrated prevention of the occurrence of antisocial behavior or attacks against the healthcare workers.

The prevention program combines five interventions (steps): 1) a computer sorting algorithm and specific screens for calling patients in waiting rooms, 2) a clear signage to direct patients between waiting rooms, treatment rooms and administrative et medical offices, 3) Posts information on the activity of emergency services displayed on screens, in the waiting rooms, 4) a mediator/go-between/conciliator, 5) and a dummy surveillance camera.

This is an interrupted time series study. All patients admitted to the ophthalmological emergency unit of a university hospital located in Lyon, France, are included in the study, from June 2013 to Sept 2015


Condition or disease
Rudeness/Incivility, Aggression or Violence Against Healthcare Workers in an Ophthalmic Emergencies Unit.

Study Design
Go to 
Top of Page Study Description Study Design Groups and Cohorts Outcome Measures Eligibility Criteria Contacts and Locations More Information

Layout table for study information
Study Type : Observational
Actual Enrollment : 58465 participants
Time Perspective: Prospective
Official Title: Impact of a Program to Prevent the Risk of Antisocial Behavior and Attacks of Patients or Attendant on Healthcare Workers in an Ophthalmic Emergency Unit.
Study Start Date : May 2013
Actual Primary Completion Date : September 2015
Actual Study Completion Date : September 2015
Groups and Cohorts
Go to 
Top of Page Study Description Study Design Groups and Cohorts Outcome Measures Eligibility Criteria Contacts and Locations More Information

Group/Cohort
All patients admitted to the ophthalmologic emergency unit.


Outcome Measures
Go to 
Top of Page Study Description Study Design Groups and Cohorts Outcome Measures Eligibility Criteria Contacts and Locations More Information

Primary Outcome Measures :
  1. Proportion of patients (or their attendants) who committed a rudeness/incivility or aggression or violence against healthcare workers. [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ]
    When seeking to characterize the violent behavior, three levels of increasing aggressiveness are typically distinguished: a) incivility i.e. the lack of respect for others characterized by relatively mild acts, b) physical or verbal aggression (insults, threats, assault), and c) the violent act.


Secondary Outcome Measures :
  1. Occurrence of antisocial behavior or assaults against other patients or carers attending the ophthalmological emergencies. [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ]
    Proportion of incivility or assaults against other patients or attendant present (number of incivility or assaults on the number of patients admitted to the emergency)

  2. Waiting times for patients [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ]
    Average waiting times for patients with ophthalmic emergencies before they were taken care of by a doctor.

  3. Stress of healthcare personnel [ Time Frame: 30 minutes ]
    Stress at work of health personnel engaged in an ophthalmic emergency unit measured by the Karasek questionnaire. 30 mn are necessary to complete the questionnaire.

  4. Satisfaction of patients [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ]

Eligibility Criteria
Go to 
Top of Page Study Description Study Design Groups and Cohorts Outcome Measures Eligibility Criteria Contacts and Locations More Information

Information from the National Library of Medicine

Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the contacts provided below. For general information, Learn About Clinical Studies.


Layout table for eligibility information
Ages Eligible for Study:   Child, Adult, Older Adult
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Sampling Method:   Non-Probability Sample
Study Population
All patients admitted to the ophthalmologic emergency unit will be included in the study.
Criteria

Inclusion Criteria:

  • Patient admitted to the ophthalmologic emergency unit

No Exclusion Criteria

Contacts and Locations
Go to 
Top of Page Study Description Study Design Groups and Cohorts Outcome Measures Eligibility Criteria Contacts and Locations More Information

Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT02015884


Locations
Layout table for location information
France
Hospices Civils de Lyon - Hôpital Edouard Herriot
Lyon, France, 69003
Sponsors and Collaborators
Hospices Civils de Lyon
More Information
Go to 
Top of Page Study Description Study Design Groups and Cohorts Outcome Measures Eligibility Criteria Contacts and Locations More Information
Publications automatically indexed to this study by ClinicalTrials.gov Identifier (NCT Number):

Layout table for additonal information
Responsible Party: Hospices Civils de Lyon
ClinicalTrials.gov Identifier: NCT02015884    
Other Study ID Numbers: D50794
First Posted: December 19, 2013    Key Record Dates
Last Update Posted: October 23, 2015
Last Verified: October 2015
Keywords provided by Hospices Civils de Lyon:
Incivility
Rudeness
Aggression
 Violent act
Healthcare workers
Emergency unit
Additional relevant MeSH terms:
Layout table for MeSH terms
Emergencies
Aggression
Antisocial Personality Disorder
Disease Attributes
 Pathologic Processes
Behavioral Symptoms
Personality Disorders
Mental Disorders