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Effect of AIDET on Physician-Patient Communication

This study is enrolling participants by invitation only.
Information provided by (Responsible Party):
University of Florida Identifier:
First received: September 17, 2013
Last updated: April 23, 2014
Last verified: April 2014

Patient satisfaction is an important aspect of care and is gaining increasing importance as a measure of Healthcare quality. Tools for improving physician-patient communication are available but have not yet been tested in the Hospital setting. The purpose of this project is to determine if training in AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) communication method improves physician-patient communication. Patient satisfaction data will be compared to historical controls using modified HCAHPS (Hospital Consumer Assessment of Health Plans Survey) as the primary outcome measure. In addition, a validation of delivery of AIDET communication will be accomplished through administration of questionnaires to patients.

Condition Intervention
Physician Communication
Other: Hospitalists

Study Type: Observational
Study Design: Observational Model: Ecologic or Community
Time Perspective: Prospective
Official Title: Does Use of the AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) Method for Physician-patient Communication Improve Patient Satisfaction in a Real World Setting as Measured by Modified HCAHPS (Hospital Consumer Assessment of Health Plans Survey) Scores?

Resource links provided by NLM:

Further study details as provided by University of Florida:

Primary Outcome Measures:
  • HCAHPS (Hospital Consumer Assessment of Health Plans Survey) Patient Satisfaction Scores [ Time Frame: 1 year ] [ Designated as safety issue: No ]
  • AIDET Use Validation via Patient Questionnaires [ Time Frame: 1 year ] [ Designated as safety issue: No ]

Estimated Enrollment: 100
Study Start Date: December 2013
Estimated Study Completion Date: September 2014
Estimated Primary Completion Date: September 2014 (Final data collection date for primary outcome measure)
Groups/Cohorts Assigned Interventions
AIDET Training
Other: Hospitalists
AIDET Training

Detailed Description:

This is a process of change study, which will compare HCAHPS patient satisfaction surveys before and after the Hospitalist receives AIDET physician-patient communication training. Once the Hospitalists agree to participate in the study, they will receive AIDET training by a Studor Group certified trainer. Both before and after the training intervention, Hospitalists' use of the AIDET method will be validated by having patients complete anonymous questionnaires during their hospital stay.

All HCAHPS surveys will be conducted by an external patient satisfaction survey vendor, and information will be de-identified both in terms of patient and specific Hospitalist. Validation questionnaires will be distributed by administrative staff, and will also be de-identified both in terms of patient and specific Hospitalist.


Ages Eligible for Study:   18 Years to 70 Years
Genders Eligible for Study:   Both
Accepts Healthy Volunteers:   Yes
Sampling Method:   Non-Probability Sample
Study Population

Physicians: Physicians of the Hospital Medicine Service


Inclusion Criteria:

  • Physicians: All physicians of the Hospital Medicine Service will be invited to participate

Exclusion Criteria:

  • Any invited physicians who refuse to consent
  Contacts and Locations
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its identifier: NCT01947400

United States, Florida
University of Florida
Gainesville, Florida, United States, 32611
Sponsors and Collaborators
University of Florida
Principal Investigator: Nila Radhakrishnan, MD University of Florida
Study Chair: Robert Leverence, MD University of Florida
  More Information

No publications provided

Responsible Party: University of Florida Identifier: NCT01947400     History of Changes
Other Study ID Numbers: 201200279
Study First Received: September 17, 2013
Last Updated: April 23, 2014
Health Authority: United States: Institutional Review Board

Keywords provided by University of Florida:
Physician and Patient Communication
Acknowledge Introduce Duration Explanation Thank
Hospital Consumer Assessment of Health Plans Survey processed this record on February 26, 2015