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Effect of AIDET on Physician-Patient Communication (AIDET)

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ClinicalTrials.gov Identifier: NCT01947400
Recruitment Status : Terminated (The data that was critical to the study was not able to be obtained.)
First Posted : September 20, 2013
Last Update Posted : April 13, 2015
Sponsor:
Information provided by (Responsible Party):
University of Florida

Brief Summary:
Patient satisfaction is an important aspect of care and is gaining increasing importance as a measure of Healthcare quality. Tools for improving physician-patient communication are available but have not yet been tested in the Hospital setting. The purpose of this project is to determine if training in AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) communication method improves physician-patient communication. Patient satisfaction data will be compared to historical controls using modified HCAHPS (Hospital Consumer Assessment of Health Plans Survey) as the primary outcome measure. In addition, a validation of delivery of AIDET communication will be accomplished through administration of questionnaires to patients.

Condition or disease Intervention/treatment
Physician Communication Other: Hospitalists

Detailed Description:

This is a process of change study, which will compare HCAHPS patient satisfaction surveys before and after the Hospitalist receives AIDET physician-patient communication training. Once the Hospitalists agree to participate in the study, they will receive AIDET training by a Studor Group certified trainer. Both before and after the training intervention, Hospitalists' use of the AIDET method will be validated by having patients complete anonymous questionnaires during their hospital stay.

All HCAHPS surveys will be conducted by an external patient satisfaction survey vendor, and information will be de-identified both in terms of patient and specific Hospitalist. Validation questionnaires will be distributed by administrative staff, and will also be de-identified both in terms of patient and specific Hospitalist.


Study Type : Observational
Actual Enrollment : 26 participants
Observational Model: Ecologic or Community
Time Perspective: Prospective
Official Title: Does Use of the AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) Method for Physician-patient Communication Improve Patient Satisfaction in a Real World Setting as Measured by Modified HCAHPS (Hospital Consumer Assessment of Health Plans Survey) Scores?
Study Start Date : December 2013
Actual Primary Completion Date : July 2014
Actual Study Completion Date : July 2014

Resource links provided by the National Library of Medicine

U.S. FDA Resources

Group/Cohort Intervention/treatment
Hospitalists
AIDET Training
Other: Hospitalists
AIDET Training



Primary Outcome Measures :
  1. HCAHPS (Hospital Consumer Assessment of Health Plans Survey) Patient Satisfaction Scores [ Time Frame: 1 year ]
  2. AIDET Use Validation via Patient Questionnaires [ Time Frame: 1 year ]


Information from the National Library of Medicine

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Ages Eligible for Study:   18 Years to 70 Years   (Adult, Senior)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   Yes
Sampling Method:   Non-Probability Sample
Study Population
Physicians: Physicians of the Hospital Medicine Service
Criteria

Inclusion Criteria:

  • Physicians: All physicians of the Hospital Medicine Service will be invited to participate

Exclusion Criteria:

  • Any invited physicians who refuse to consent

Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT01947400


Locations
United States, Florida
University of Florida
Gainesville, Florida, United States, 32611
Sponsors and Collaborators
University of Florida
Investigators
Principal Investigator: Nila Radhakrishnan, MD University of Florida
Study Chair: Robert Leverence, MD University of Florida

Responsible Party: University of Florida
ClinicalTrials.gov Identifier: NCT01947400     History of Changes
Other Study ID Numbers: 201200279
First Posted: September 20, 2013    Key Record Dates
Last Update Posted: April 13, 2015
Last Verified: April 2015

Keywords provided by University of Florida:
Physician and Patient Communication
Acknowledge Introduce Duration Explanation Thank
Hospital Consumer Assessment of Health Plans Survey