Comment Period Extended to 3/23/2015 for Notice of Proposed Rulemaking (NPRM) for FDAAA 801 and NIH Draft Reporting Policy for NIH-Funded Trials

Gulf War 1 Veteran Healthcare Satisfaction

The recruitment status of this study is unknown because the information has not been verified recently.
Verified October 2012 by University of Utah.
Recruitment status was  Not yet recruiting
VA Salt Lake City Health Care System
Information provided by (Responsible Party):
Gavin West, University of Utah Identifier:
First received: October 5, 2012
Last updated: NA
Last verified: October 2012
History: No changes posted

The purpose of this study is to investigate Gulf War 1 Veteran patient perceptions of, and satisfaction with, their VA primary care treatment, and physician effectiveness in delivering improved point of service, in the Primary Care Clinics at the Veterans Administration Salt Lake City Health Care System (VASLCHCS).

Condition Intervention
Persian Gulf War Syndrome in Veteran
Behavioral: Provider Education Workshop

Study Type: Observational
Study Design: Observational Model: Case Control
Time Perspective: Retrospective
Official Title: Gulf War 1 Veteran Patient Satisfaction With VA Primary Care: A Survey Study.

Resource links provided by NLM:

Further study details as provided by University of Utah:

Primary Outcome Measures:
  • Assessing client satisfaction changes at 3 months [ Time Frame: baseline, 3 months later ] [ Designated as safety issue: No ]
    Client Satisfaction Questionnaire

  • Assessing patient satisfaction changes at 3 months [ Time Frame: baseline, 3 months later ] [ Designated as safety issue: No ]
    Patient Satisfaction Questionnaire

Secondary Outcome Measures:
  • Physician assessment change at 3 months [ Time Frame: Baseline, 3 months later ] [ Designated as safety issue: No ]
    Physician survey

Estimated Enrollment: 180
Study Start Date: December 2012
Estimated Study Completion Date: December 2013
Estimated Primary Completion Date: October 2013 (Final data collection date for primary outcome measure)
Groups/Cohorts Assigned Interventions
Satisfaction assessment
Persian Gulf War 1 Veterans who are currently treated by a primary care physician at the VASLCHCS.
Behavioral: Provider Education Workshop
Educational resources for physicians regarding the needs of GW1V patients.

Detailed Description:

Veterans of the 1990-1991 Gulf War1 (GW1) conflict are still experiencing a host of adverse health conditions at the present time. Many GW1 Veterans are still unhappy with their health care at the VA, and other stakeholders are critical of how the VA has dealt with GW1 Veterans' issues. For these reasons, the Gulf War Veterans' Illness Task Force (GWVI-TF) was set up to find ways to improve the situation.

The present survey study addresses one of GWVI-TF's missions, that is, to identify gaps in VA services, and to discover opportunities to better serve GW1V. Caring for GW1V is a top priority for VA health care providers, which is all the more pressing for the following reasons: 1. medical science of Gulf War Illness and environmental exposures is still at its infancy, 2. most providers have not received any focused education about how to take care of GW1V and the unique medical problems these veterans face, 3. a lack of provider knowledge that GW1V may receive may lead to decreased satisfaction on the part of GW1V and may result in GW1V perceived health service quality that is compromised.

In this pilot study, we focus on #2 and #3, to determine how we may understand veterans' perceptions of their medical treatment to ultimately improve GW1V medical health outcomes.


Ages Eligible for Study:   38 Years to 80 Years
Genders Eligible for Study:   Both
Accepts Healthy Volunteers:   No
Sampling Method:   Non-Probability Sample
Study Population

Persian Gulf War Veterans who are currently treated by a primary care physician at the VASLCHCS Blue Clinic and West Valley Clinic.


Inclusion Criteria:

  • a gulf war Veteran who served during the Persian Gulf War (GW1) of 1990-1991
  • currently treated by a primary care physician at the VASLCHCS

Exclusion Criteria:

  • cannot read and write English
  Contacts and Locations
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its identifier: NCT01703767

United States, Utah
University of Utah Not yet recruiting
Salt Lake City, Utah, United States, 84108
Contact: David L Lipschitz, Ph.D    801-585-7754   
Contact: Yuri Kida, MSW    801 585-7697   
Principal Investigator: Yoshio Nakamura, Ph.D.         
Sub-Investigator: David L Lipschitz, Ph.D.         
VA SLC Health Care System Not yet recruiting
Salt Lake City, Utah, United States, 84148
Contact: Gavin West, MD    801-582-1565   
Principal Investigator: Gavin West, MD         
Sponsors and Collaborators
University of Utah
VA Salt Lake City Health Care System
Principal Investigator: Gavin West, MD VA Salt Lake City Health Care System
  More Information

No publications provided

Responsible Party: Gavin West, Associate Chief of Medicine, VASLCHCS, University of Utah Identifier: NCT01703767     History of Changes
Other Study ID Numbers: IRB_00053707
Study First Received: October 5, 2012
Last Updated: October 5, 2012
Health Authority: United States: Institutional Review Board

Keywords provided by University of Utah:
patient satisfaction
Gulf War 1 Veteran
Desert Storm Veteran

Additional relevant MeSH terms:
Persian Gulf Syndrome
Occupational Diseases processed this record on February 25, 2015