Gulf War 1 Veteran Healthcare Satisfaction

This study has been withdrawn prior to enrollment.
(We did not have sufficient funds to conduct the study.)
Sponsor:
Collaborator:
VA Salt Lake City Health Care System
Information provided by (Responsible Party):
Gavin West, University of Utah
ClinicalTrials.gov Identifier:
NCT01703767
First received: October 5, 2012
Last updated: August 10, 2016
Last verified: August 2016
  Purpose
The purpose of this study is to investigate Gulf War 1 Veteran (GW1V) patient perceptions of, and satisfaction with, their VA primary care treatment, and physician effectiveness in delivering improved point of service, in the Primary Care Clinics at the Veterans Administration (VA) Salt Lake City Health Care System.

Condition Intervention
Persian Gulf War Syndrome in Veteran
Behavioral: Provider Education Workshop

Study Type: Observational
Study Design: Observational Model: Case Control
Time Perspective: Retrospective
Official Title: Gulf War 1 Veteran Patient Satisfaction With VA Primary Care: A Survey Study.

Further study details as provided by University of Utah:

Primary Outcome Measures:
  • Change in Client Satisfaction score [ Time Frame: baseline and 3 months ] [ Designated as safety issue: No ]
    The Client Satisfaction Questionnaire will be used to measure change in client satisfaction at baseline and after providers have received Provider Education Workshop training

  • Change in Patient Satisfaction score [ Time Frame: baseline and 3 months ] [ Designated as safety issue: No ]
    The Patient Satisfaction Questionnaire will be used to measure change in patient satisfaction at baseline and after providers have received Provider Education Workshop training


Secondary Outcome Measures:
  • Change in Physician Assessment of GW1V Care [ Time Frame: Baseline and 3 months ] [ Designated as safety issue: No ]
    The Physician Survey will be used to measure change in physician assessment of GW1V care at baseline and after providers have received Provider Education Workshop training.


Enrollment: 0
Study Start Date: October 2014
Estimated Study Completion Date: October 2015
Estimated Primary Completion Date: July 2015 (Final data collection date for primary outcome measure)
Groups/Cohorts Assigned Interventions
Gulf War 1 Veterans
Persian Gulf War 1 Veterans (GW1V) who are currently treated by a primary care physician at the VA Salt Lake City Health Care System. GW1V will assess their primary care satisfaction before and after their providers receive a Provider Education Workshop.
Behavioral: Provider Education Workshop
Educational resources for physicians regarding the needs of GW1V patients.

Detailed Description:

Veterans of the 1990-1991 Gulf War1 (GW1) conflict are still experiencing a host of adverse health conditions at the present time. Many GW1 Veterans are still unhappy with their health care at the VA, and other stakeholders are critical of how the VA has dealt with GW1 Veterans' issues. For these reasons, the Gulf War Veterans' Illness Task Force (GWVI-TF) was set up to find ways to improve the situation.

The present survey study addresses one of GWVI-TF's missions, that is, to identify gaps in VA services, and to discover opportunities to better serve GW1V. Caring for GW1V is a top priority for VA health care providers, which is all the more pressing for the following reasons: 1. medical science of Gulf War Illness and environmental exposures is still at its infancy, 2. most providers have not received any focused education about how to take care of GW1V and the unique medical problems these veterans face, 3. a lack of provider knowledge that GW1V may receive may lead to decreased satisfaction on the part of GW1V and may result in GW1V perceived health service quality that is compromised.

In this pilot study, we focus on #2 and #3, to determine how we may understand veterans' perceptions of their medical treatment to ultimately improve GW1V medical health outcomes.

  Eligibility

Ages Eligible for Study:   38 Years to 80 Years   (Adult, Senior)
Genders Eligible for Study:   Both
Accepts Healthy Volunteers:   No
Sampling Method:   Non-Probability Sample
Study Population
Persian Gulf War Veterans who are currently treated by a primary care physician at the VASLCHCS Blue Clinic and West Valley Clinic.
Criteria

Inclusion Criteria:

  • a gulf war Veteran who served during the Persian Gulf War (GW1) of 1990-1991
  • currently treated by a primary care physician at the VASLCHCS

Exclusion Criteria:

  • cannot read and write English
  Contacts and Locations
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its ClinicalTrials.gov identifier: NCT01703767

Locations
United States, Utah
University of Utah
Salt Lake City, Utah, United States, 84108
VA SLC Health Care System
Salt Lake City, Utah, United States, 84148
Sponsors and Collaborators
University of Utah
VA Salt Lake City Health Care System
Investigators
Principal Investigator: Gavin West, MD VA Salt Lake City Health Care System
  More Information

Responsible Party: Gavin West, Associate Chief of Medicine, VASLCHCS, University of Utah
ClinicalTrials.gov Identifier: NCT01703767     History of Changes
Other Study ID Numbers: IRB_00053707 
Study First Received: October 5, 2012
Last Updated: August 10, 2016
Health Authority: United States: Institutional Review Board

Keywords provided by University of Utah:
patient satisfaction
Gulf War 1 Veteran
Desert Storm Veteran

Additional relevant MeSH terms:
Persian Gulf Syndrome
Occupational Diseases

ClinicalTrials.gov processed this record on August 30, 2016