Veterans Service Organizations and My HealtheVet (MHV)

This study has been completed.
The American Legion, Department of Wisconsin
Information provided by (Responsible Party):
Department of Veterans Affairs Identifier:
First received: May 10, 2012
Last updated: September 12, 2014
Last verified: September 2014

This project will design, deliver, and evaluate a peer support intervention that will help veterans become familiar with and register for Veterans Health Administration (VHA) My HealtheVet (MHV). It will lay the groundwork for 2 types of future projects. First, the investigators will develop materials that can be used in other settings to increase registration, authentication, and meaningful use of MHV. Second, it will allow us to develop and study interventions that use informed, peer-supported Internet use to improve health behaviors and outcomes among veterans.

Condition Intervention
Coronary Artery Disease
Diabetes Mellitus
Other: Education

Study Type: Interventional
Study Design: Allocation: Randomized
Endpoint Classification: Efficacy Study
Intervention Model: Parallel Assignment
Masking: Open Label
Official Title: Working With Veterans Organizations to Encourage Use of My HealtheVet

Resource links provided by NLM:

Further study details as provided by Department of Veterans Affairs:

Primary Outcome Measures:
  • Registration for MHV [ Time Frame: Baseline; After Group 1 Intervention; After Group 2 Intervention ] [ Designated as safety issue: No ]
    Measured by response to question: Have you ever used My HealtheVet online?

Enrollment: 282
Study Start Date: June 2012
Study Completion Date: January 2014
Primary Completion Date: June 2013 (Final data collection date for primary outcome measure)
Arms Assigned Interventions
Experimental: First educational intervention group
Group that receives intervention first. The intervention is a series of training sessions, in person and on line, to educate post superusers who will in turn educate post members on the utility and mechanics of use of MHV.
Other: Education
Series of training sessions, in person and on line, to educate post superusers who will in turn educate post members on the utility and mechanics of use of MHV.
Other Name: Post education
Experimental: Second intervention group
This arm receives a series of training sessions over study months 6-9. The training sessions are in person and on line and are directed at post superusers who will in turn educate post members on the utility and mechanics of use of MHV. They complete survey rounds 1 and 2 before the training and survey round 3 after the training.
Other: Education
Series of training sessions, in person and on line, to educate post superusers who will in turn educate post members on the utility and mechanics of use of MHV.
Other Name: Post education
No Intervention: Education after data collection complete
This group received a similar intervention, but after all quantitative data collection complete.

Detailed Description:

BACKGROUND/RATIONALE: Despite the promise of electronic health resources, there is evidence that they have not led to the improved self management that many envisioned. There is evidence for this from a variety of sources, including the Veterans Health Administration (VHA). Although there is appropriate attention to improving the functionality and ease of use of the system, a key barrier is patient acceptance and familiarity. Peer support, particularly in group settings, can improve health-related behaviors. Such approaches may increase and improve MHV use.

OBJECTIVES: Our goal in the present project is to develop and test a peer-based mechanism to increase MHV use by member of veterans service organizations (VSO) such as the American Legion. The investigators will address 3 specific aims:

  1. To demonstrate that trained members of VSO can provide basic MHV education and support within their VSO unit using mobile computers.
  2. To demonstrate that this intervention increases MHV registration, in person authentication (IPA), and reported use of MHV among veteran post members.
  3. To create clear, concise, and portable resources that will make it possible to replicate this process in other VSO units or other community settings.

METHODS: This implementation study is a quasi-randomized intervention with delayed controls. Working with the leadership of selected veterans groups, the investigators will identify 12 posts that have the appropriate resources and interests to serve as pilot posts for the present project. The investigators will train 2 peer mentors (super-users or SU) from 4 of these posts using adaptations of the peer training approach the investigators used for a previous project. The investigators will work with the SU to install computers with wireless broadband Internet access at their posts. The investigators will load the computers with software that documents unique sessions, sites visited, and amount of time at each site. The investigators will help the SU provide lessons regarding MHV use to his/her fellow post members at 4 monthly post meetings. After 4 months, the investigators will move the computers to the next 4 posts and repeat the intervention. Finally, the investigators will move the computers to the last 4 posts, providing remote support and our training materials to the SU at those posts. The investigators will use computer tracking data, surveys, focus groups, and interviews to assess the impact of the program. The investigators will test changes in registration, IPA, and use with before and after surveys. Our analysis will adjust for clustering within posts. The investigators will transcribe our focus groups and interviews verbatim and analyze them using a case study approach.


Ages Eligible for Study:   18 Years and older
Genders Eligible for Study:   Both
Accepts Healthy Volunteers:   Yes

Inclusion Criteria:

Two steps, first a post is enrolled, then a member participates.

Post eligible if:

  • The post leadership agrees that the post will support participation.
  • Two or more members of the post agree to serve as MHV super-users.
  • There is an identifiable location within the post for the computer.

Member eligible if:

  • Member of post
  • Attends the meeting at which the survey is administered

Exclusion Criteria:

  • Does not consent to survey
  • Does not attend meeting where survey administered
  Contacts and Locations
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Please refer to this study by its identifier: NCT01597843

United States, Wisconsin
Clement J. Zablocki VAMC
Milwaukee, Wisconsin, United States, 53295-1000
Sponsors and Collaborators
The American Legion, Department of Wisconsin
Principal Investigator: Jeffrey C Whittle, MD MPH Clement J. Zablocki VAMC
  More Information

Additional Information:
No publications provided

Responsible Party: Department of Veterans Affairs Identifier: NCT01597843     History of Changes
Other Study ID Numbers: RRP 11-408
Study First Received: May 10, 2012
Results First Received: September 8, 2014
Last Updated: September 12, 2014
Health Authority: United States: Federal Government

Keywords provided by Department of Veterans Affairs:
self care
peer group
Attitude to computers

Additional relevant MeSH terms:
Coronary Artery Disease
Coronary Disease
Myocardial Ischemia
Arterial Occlusive Diseases
Cardiovascular Diseases
Heart Diseases
Lipid Metabolism Disorders
Metabolic Diseases
Vascular Diseases processed this record on April 16, 2015