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Effect of Post-discharge Phone Calls on Patient Outcomes

This study has been completed.
Information provided by (Responsible Party):
Christine Soong, Mount Sinai Hospital, Canada Identifier:
First received: April 17, 2012
Last updated: June 20, 2013
Last verified: April 2012
The purpose of this study is to determine whether a post-discharge telephone call to general medical patients discharged home will improve quality of care and adherence, and reduce hospital readmission.

Patients Discharged From General Internal Medicine.

Study Type: Observational
Study Design: Observational Model: Case Control
Time Perspective: Prospective
Official Title: Effect of Post-discharge Phone Calls on Patient Outcomes for General Internal Medicine Patients Discharged From a Teaching Hospital.

Resource links provided by NLM:

Further study details as provided by Christine Soong, Mount Sinai Hospital, Canada:

Primary Outcome Measures:
  • Care Transition Measure-3 score (CTM-3) [ Time Frame: 30-days post discharge ]

Secondary Outcome Measures:
  • Hospital readmission [ Time Frame: 30-day post discharge ]
  • Emergency department visit [ Time Frame: 30-days post discharge ]
  • Patient satisfaction [ Time Frame: 30-days post discharge ]
  • Treatment plan adherence [ Time Frame: 30-days post discharge ]
  • Outpatient provider follow-up rates [ Time Frame: 30-days post discharge ]

Enrollment: 334
Study Start Date: July 2012
Study Completion Date: March 2013
Primary Completion Date: March 2013 (Final data collection date for primary outcome measure)
Post-discharge phone call
All patients in this group will receive a phone call within 72-hours of being discharged from hospital.
Usual care (no phone call)

Detailed Description:
Currently, discharge from hospital in many institutions is a confusing process for patients filled with uncertainty and potential for harm. For instance, 1 in 5 discharges results in a post discharge adverse event, many of which are related to medication errors. These may lead to serious harm and possibly require readmission to hospital. Telephone follow-up calls after discharge has been studied in small single-center trials and as a part of a coordinated, multi-layered discharge process but its direct effectiveness is not known. Understanding the impact of this simple intervention on patient outcomes is an important step towards improving patients' discharge from hospital.

Ages Eligible for Study:   18 Years and older   (Adult, Senior)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Sampling Method:   Probability Sample
Study Population
Study population is patients admitted to a general internal medicine ward.

Inclusion Criteria:

  • Admission to internal medicine ward
  • Discharged to home
  • Must have telephone access

Exclusion Criteria:

  • Discharged to care facility
  • Lack of telephone access
  Contacts and Locations
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its identifier: NCT01580774

Canada, Ontario
Mount Sinai Hospital
Toronto, Ontario, Canada, M5G 1X5
Sponsors and Collaborators
Mount Sinai Hospital, Canada
Principal Investigator: Christine Soong, MD Mount Sinai Hospital, New York
  More Information

Publications automatically indexed to this study by Identifier (NCT Number):
Responsible Party: Christine Soong, Assistant Professor, Mount Sinai Hospital, Canada Identifier: NCT01580774     History of Changes
Other Study ID Numbers: MSHCANADA-CSCB
Study First Received: April 17, 2012
Last Updated: June 20, 2013 processed this record on August 16, 2017