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Using Online Videos to Supplement Emergency Department Discharge Instructions

This study has been completed.
Information provided by (Responsible Party):
Dr. Clare Atzema, Sunnybrook Health Sciences Centre Identifier:
First received: May 25, 2011
Last updated: March 25, 2013
Last verified: March 2013
This project will evaluate the effectiveness of 38 videos of discharge instructions for patients seen in, and discharged from, the emergency department (ED). The investigators will (1) assess how many ED patients chose view the website, and (2) interview patients who viewed a video, as well as those who didn't view a video (and therefore received standard care), to determine whether patients who viewed a video understood their diagnoses and discharge instructions better.

Condition Intervention
Emergency Department Discharge Instructions
Instruction Videos
Other: Video of ED discharge instructions for patient's ED discharge diagnosis

Study Type: Interventional
Study Design: Allocation: Randomized
Intervention Model: Single Group Assignment
Masking: Open Label
Official Title: Speak Fast, Use Jargon, and Don't Repeat Yourself: Using Online Videos to Supplement Emergency Department Discharge Instructions

Further study details as provided by Sunnybrook Health Sciences Centre:

Primary Outcome Measures:
  • Score out of 3 points on 3 key questions [ Time Frame: 1 to 5 days after ED visit ]
    3 key questions have been created for each of 38 ED discharge diagnosis. Scores will be compared between intervention group and control group.

Secondary Outcome Measures:
  • Quality rating of video of discharge instructions, Likert scale 1 to 5 [ Time Frame: 1 to 5 days after ED discharge ]
    Rating by study arm (who viewed a video) as to how helpful the video was in helping them (1) understand their discharge instructions, and (2) overall usefulness of the video.

Enrollment: 133
Study Start Date: November 2011
Study Completion Date: February 2013
Primary Completion Date: January 2012 (Final data collection date for primary outcome measure)
Arms Assigned Interventions
Experimental: Video of ED Discharge Instructions Other: Video of ED discharge instructions for patient's ED discharge diagnosis
Link provided for a website of 38 ED discharge instruction videos, based on ED discharge diagnosis; patients in study group encouraged to view it upon returning home. Three key questions asked by RA 1 to 5 days later, via phone call, and answers scored.
No Intervention: Control (usual standard of care)


Ages Eligible for Study:   Child, Adult, Senior
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No

Inclusion Criteria:

  • Age > 16, or < 16 and accompanied by a legal guardian
  • Has one of 38 ED discharge diagnoses
  • Fluent in English, or caregiver fluent
  • Has access to a computer, with internet access, in the next 4 days
  • Has access to a telephone

Exclusion Criteria:

  • Age < 16 when unaccompanied by a legal guardian
  • Decreased level of consciousness at ED discharge (eg palliative patient)
  Contacts and Locations
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Please refer to this study by its identifier: NCT01361932

Sponsors and Collaborators
Sunnybrook Health Sciences Centre
Principal Investigator: Clare L Atzema, MD MSc FRCPC Sunnybrook Health Sciences Centre
  More Information

Publications automatically indexed to this study by Identifier (NCT Number):
Responsible Party: Dr. Clare Atzema, MD MSc, Sunnybrook Health Sciences Centre Identifier: NCT01361932     History of Changes
Other Study ID Numbers: AFP-CA-01
Study First Received: May 25, 2011
Last Updated: March 25, 2013

Additional relevant MeSH terms:
Disease Attributes
Pathologic Processes processed this record on May 22, 2017