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The Impact of Nurses' Emotional Labor on Job Satisfaction and Burnout

The recruitment status of this study is unknown. The completion date has passed and the status has not been verified in more than two years.
Verified April 2011 by Taipei Medical University WanFang Hospital.
Recruitment status was:  Active, not recruiting
Information provided by:
Taipei Medical University WanFang Hospital Identifier:
First received: April 26, 2011
Last updated: April 27, 2011
Last verified: April 2011
Emotional labor is one of the bases that organizations earn profits. Nursing care needs high emotional labor to offer health care to patients. Among health carers that emphasize a lot on emotional labor, nurses are especially required to include emotional labor as very important parts of their jobs.


Study Type: Observational
Study Design: Time Perspective: Prospective
Official Title: The Impact of Nurses' Emotional Labor on Job Satisfaction and Burnout

Further study details as provided by Taipei Medical University WanFang Hospital:

Estimated Enrollment: 157
Study Start Date: March 2011
Estimated Study Completion Date: December 2011
Detailed Description:

This study intends to investigate the association among emotional labor, job satisfaction, and burnout. Furthermore, the moderating effect of job stress , job involvement and emotional intelligence will be studied. The study population includes all nurses (N=18,446) of Taiwan's medical centers. Of which, 20% of randomly selected six medical centers will be delivered a questionnaire in order to further analyze the association of study variables.

The level of emotional labor, burnout, job satisfaction, job stress, job involvement and emotional intelligence of the study samples collected from questionnaires will be analyzed by using descriptive statistics, variance analyses, and SEM techniques in order to understand more the associations among study variables. Results of this study are expected to work as references to improve job satisfaction and decrease the level of burnout of nurses.


Ages Eligible for Study:   20 Years and older   (Adult, Senior)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   Yes
Sampling Method:   Probability Sample
Study Population

Inclusion Criteria:

  • licensed nurses in the hospitals

Exclusion Criteria:

  • part-time nurses
  • nurses who work under a year in the hospitals
  Contacts and Locations
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Please refer to this study by its identifier: NCT01343108

Tzu Chi University
Hualien, Taiwan
Sponsors and Collaborators
Taipei Medical University WanFang Hospital
Principal Investigator: Cheng-I Chu Tzu Chi University
  More Information

Responsible Party: Cheng-I Chu, Tzu Chi University Identifier: NCT01343108     History of Changes
Other Study ID Numbers: 100001
Study First Received: April 26, 2011
Last Updated: April 27, 2011

Keywords provided by Taipei Medical University WanFang Hospital:
Emotional Labor
Job Satisfaction
Emotional Intelligence
Job stress
Job involvement processed this record on April 27, 2017