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Patient Satisfaction in the Critical Care Unit: A Qualitative Phenomenological Study

The recruitment status of this study is unknown. The completion date has passed and the status has not been verified in more than two years.
Verified November 2009 by Royal Marsden NHS Foundation Trust.
Recruitment status was:  Recruiting
Information provided by:
Royal Marsden NHS Foundation Trust Identifier:
First received: November 2, 2009
Last updated: NA
Last verified: November 2009
History: No changes posted
To explore issues patient experience and satisfaction with a sample of patients recently discharged from critical care.

Patient Satisfaction in the Critical Care Unit

Study Type: Observational
Study Design: Observational Model: Cohort
Time Perspective: Cross-Sectional
Official Title: Patient Satisfaction in the Critical Care Unit: A Qualitative Phenomenological Study

Resource links provided by NLM:

Further study details as provided by Royal Marsden NHS Foundation Trust:

Estimated Enrollment: 8
Study Start Date: February 2009
Estimated Study Completion Date: April 2010
Estimated Primary Completion Date: April 2010 (Final data collection date for primary outcome measure)
Detailed Description:
Patients' perceptions of their medical care are of increasing importance to educators, researchers, and clinicians. The emphasis on patient experience and satisfaction is consistent with the trend towards holding health care professionals accountable to their consumers. Our understanding and advancement of patients' experience and satisfaction with care forms a pivotal role in ensuring individuals engage with healthcare services, adhere to therapies, and maintain ongoing relationships with providers. Experiences are best explored using interview techniques such as phenomenological interviewing. In our study we propose to use a hermeneutic phenomenological approach. Phenomenology is a way of qualitatively exploring a person's experience and their personal meanings from those experiences. It is an approach that considers the structure of a person's subjective experience and explores areas that might be hidden. A phenomenological approach looks for patterns that are shared by particular instances or experiences. The evaluation of patient satisfaction and experience is based on valuing patients' subjective perception of an experience. In our study, a phenomenological approach will generate a comprehensive description of a phenomenon or lived experience (i.e. stay in the Critical Care Unit). We will interview a sample of patients to explore experiences and to gain their meanings of their stay in critical care. This will hopefully lead to thinking around ways of improving patient experiences, satisfaction and care.

Ages Eligible for Study:   18 Years and older   (Adult, Senior)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Sampling Method:   Non-Probability Sample
Study Population
Cancer patients who were admitted to the Critical Care Unit at the Royal Marsden Hospital

Inclusion Criteria:

  • Cancer patients who were admitted to the Critical Care Unit at the Royal Marsden Hospital
  • Patients who are not now at the End of Life or palliative.
  • Adults (i.e. patients >18 years of age.
  • Patients staying more than 24 hours.

Exclusion Criteria:

  • Very short stay patients (<24 hours)
  Contacts and Locations
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Please refer to this study by its identifier: NCT01007162

Contact: Natalie Pattison 02086426011 ext 1154

United Kingdom
Royal Marsden NHS Foundation Trust Recruiting
Sutton, Surrey, United Kingdom, SM2 5PT
Sponsors and Collaborators
Royal Marsden NHS Foundation Trust
Principal Investigator: Natalie Pattison Royal Marsden NHS Foundation Trust
  More Information

Responsible Party: Natalie Pattison, Royal Marsden NHS Foundation Trust Identifier: NCT01007162     History of Changes
Other Study ID Numbers: CCR3181
Study First Received: November 2, 2009
Last Updated: November 2, 2009 processed this record on May 23, 2017