Initial Specialist Telephone Consultation With New Patients in Secondary Care

The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details. Identifier: NCT00988000
Recruitment Status : Completed
First Posted : October 1, 2009
Last Update Posted : June 8, 2015
The Dunhill Medical Trust
Information provided by (Responsible Party):
Imperial College London

Brief Summary:

Consultations with patients by hospital consultants are organised today in a manner which is barely dissimilar from that offered 30 or 40 years ago. Whilst some attempts to improve this process, such as Choose and Book, shorter waiting times and patients' receiving a copy of the correspondence sent to their general practitioner (GP) have improved the situation, there has been little radical change and little thought given to the patient experience.

The investigators wish to investigate whether patients' experience of attending respiratory outpatient clinics can be improved by a pre-clinic telephone call with a specialist thereby reducing the number of attendances at the hospital for appointments and investigations and improving overall patient satisfaction.

Condition or disease Intervention/treatment Phase
Respiratory Diseases Other: telephone consultation Not Applicable

Detailed Description:

This study will investigate whether taking a new patient's history over the telephone permits better selection and arrangement of investigations prior to or synchronous with the first face to face consultation, with the potential to reduce the number of visits the patient has to make to the hospital.

Patients will be offered an initial telephone consultation by post and may opt-in or out of the study. Those having a telephone consultation would have this booked for a specific time and date and the patient would be sent an appropriate information leaflet regarding this. After the telephone consultation patients receive a summary of the consultation and details of any investigations and appointments booked by the research nurse. Patients who did not respond to the initial invitation letter within seven days or who declined to participate would be sent a routine appointment. All patients would asked to complete the MISS-21 questionnaire.

Study Type : Interventional  (Clinical Trial)
Actual Enrollment : 100 participants
Allocation: Non-Randomized
Intervention Model: Parallel Assignment
Masking: None (Open Label)
Primary Purpose: Health Services Research
Official Title: Telephone Consultations for New Patients Being Referred to a Specialist Respiratory Outpatient Clinic
Study Start Date : June 2009
Actual Primary Completion Date : April 2010
Actual Study Completion Date : April 2010

Arm Intervention/treatment
Alternative appointment system
Alternative of telephone consultation (instead of face to face) offered as an initial consultation to new referrals
Other: telephone consultation
alternative to face to face consultation for new referrals

Primary Outcome Measures :
  1. Patient Satisfaction [ Time Frame: 2010 ]

Secondary Outcome Measures :
  1. Patient costs [ Time Frame: 2010 ]
  2. Patient views about outpatient experience [ Time Frame: 2010 ]
  3. Reduction in number of required hospital attendances [ Time Frame: 2010 ]

Information from the National Library of Medicine

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Ages Eligible for Study:   18 Years and older   (Adult, Older Adult)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No

Inclusion Criteria:

  • All new adult general respiratory referrals from primary care

Exclusion Criteria:

  • Follow-up patients

Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its identifier (NCT number): NCT00988000

United Kingdom
Imperial College at Charing Cross campus
London, United Kingdom, W6 8RF
Sponsors and Collaborators
Imperial College London
The Dunhill Medical Trust
Principal Investigator: Professor MR Partridge, MD FRCP Imperial College London

Responsible Party: Imperial College London Identifier: NCT00988000     History of Changes
Other Study ID Numbers: NHLICX07Q060519
First Posted: October 1, 2009    Key Record Dates
Last Update Posted: June 8, 2015
Last Verified: May 2010

Keywords provided by Imperial College London:

Additional relevant MeSH terms:
Respiration Disorders
Respiratory Tract Diseases