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An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient
This study has been completed.
Sponsor:
Taipei Medical University WanFang Hospital
Information provided by:
Taipei Medical University WanFang Hospital
ClinicalTrials.gov Identifier:
NCT00950560
First received: July 30, 2009
Last updated: April 22, 2011
Last verified: April 2011
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Purpose
The authors employ a questionary approach to understanding the relational among patients' perceptions of inpatient, outpatient and emergency room service and their overall perceptions of service quality, satisfaction with hospital.The questionary was applied in total 300 patients (100 inpatients, 100 outpatients and 100 emergency patients).
| Condition |
|---|
| Service Quality Satisfaction |
| Study Type: | Observational |
| Study Design: | Observational Model: Case Control Time Perspective: Cross-Sectional |
| Official Title: | An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient |
Resource links provided by NLM:
Further study details as provided by Taipei Medical University WanFang Hospital:
| Enrollment: | 2 |
| Study Start Date: | June 2009 |
| Study Completion Date: | September 2009 |
| Primary Completion Date: | September 2009 (Final data collection date for primary outcome measure) |
| Groups/Cohorts |
|---|
| inpatient |
| outpatient |
| emergency patient |
Eligibility| Ages Eligible for Study: | Child, Adult, Senior |
| Sexes Eligible for Study: | All |
| Accepts Healthy Volunteers: | Yes |
| Sampling Method: | Probability Sample |
Study Population
100 inpatient 100 outpatient 100 emergency patient
Criteria
Inclusion Criteria:
- Patients who want to write our questionary.
Exclusion Criteria:
- Patients who reject to write our questionary.
Contacts and Locations
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Please refer to this study by its ClinicalTrials.gov identifier: NCT00950560
Please refer to this study by its ClinicalTrials.gov identifier: NCT00950560
Locations
| Taiwan | |
| Taipei Municipal Wan Fang Hospital | |
| Taipei, Taiwan | |
Sponsors and Collaborators
Taipei Medical University WanFang Hospital
Investigators
| Principal Investigator: | Hui-Chih Wang, MD | Taipei Medical University-Wan Fang Hospital |
More Information
| Responsible Party: | Institutional Review Board, Taipei Municipal Wan Fang Hospital |
| ClinicalTrials.gov Identifier: | NCT00950560 History of Changes |
| Other Study ID Numbers: |
WanFangH98043 |
| Study First Received: | July 30, 2009 |
| Last Updated: | April 22, 2011 |
ClinicalTrials.gov processed this record on June 28, 2017