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An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

This study has been completed.
Information provided by:
Taipei Medical University WanFang Hospital Identifier:
First received: July 30, 2009
Last updated: April 22, 2011
Last verified: April 2011
The authors employ a questionary approach to understanding the relational among patients' perceptions of inpatient, outpatient and emergency room service and their overall perceptions of service quality, satisfaction with hospital.The questionary was applied in total 300 patients (100 inpatients, 100 outpatients and 100 emergency patients).

Service Quality

Study Type: Observational
Study Design: Observational Model: Case Control
Time Perspective: Cross-Sectional
Official Title: An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

Resource links provided by NLM:

Further study details as provided by Taipei Medical University WanFang Hospital:

Enrollment: 2
Study Start Date: June 2009
Study Completion Date: September 2009
Primary Completion Date: September 2009 (Final data collection date for primary outcome measure)
emergency patient


Ages Eligible for Study:   Child, Adult, Senior
Genders Eligible for Study:   Both
Accepts Healthy Volunteers:   Yes
Sampling Method:   Probability Sample
Study Population
100 inpatient 100 outpatient 100 emergency patient

Inclusion Criteria:

  • Patients who want to write our questionary.

Exclusion Criteria:

  • Patients who reject to write our questionary.
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Please refer to this study by its identifier: NCT00950560

Taipei Municipal Wan Fang Hospital
Taipei, Taiwan
Sponsors and Collaborators
Taipei Medical University WanFang Hospital
Principal Investigator: Hui-Chih Wang, MD Taipei Medical University-Wan Fang Hospital
  More Information

Responsible Party: Institutional Review Board, Taipei Municipal Wan Fang Hospital Identifier: NCT00950560     History of Changes
Other Study ID Numbers: WanFangH98043 
Study First Received: July 30, 2009
Last Updated: April 22, 2011
Health Authority: Taiwan: Institutional Review Board processed this record on October 21, 2016