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An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

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ClinicalTrials.gov Identifier: NCT00950560
Recruitment Status : Completed
First Posted : August 3, 2009
Last Update Posted : April 26, 2011
Sponsor:
Information provided by:
Taipei Medical University WanFang Hospital

Study Description
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Brief Summary:
The authors employ a questionary approach to understanding the relational among patients' perceptions of inpatient, outpatient and emergency room service and their overall perceptions of service quality, satisfaction with hospital.The questionary was applied in total 300 patients (100 inpatients, 100 outpatients and 100 emergency patients).

Condition or disease
Service Quality Satisfaction

Study Design
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Study Type : Observational
Actual Enrollment : 2 participants
Observational Model: Case Control
Time Perspective: Cross-Sectional
Official Title: An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient
Study Start Date : June 2009
Actual Primary Completion Date : September 2009
Actual Study Completion Date : September 2009

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Groups and Cohorts
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Group/Cohort
inpatient
outpatient
emergency patient


Outcome Measures
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Eligibility Criteria
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Information from the National Library of Medicine

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Ages Eligible for Study:   Child, Adult, Older Adult
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   Yes
Sampling Method:   Probability Sample
Study Population
100 inpatient 100 outpatient 100 emergency patient
Criteria

Inclusion Criteria:

  • Patients who want to write our questionary.

Exclusion Criteria:

  • Patients who reject to write our questionary.
Contacts and Locations
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Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT00950560


Locations
Taiwan
Taipei Municipal Wan Fang Hospital
Taipei, Taiwan
Sponsors and Collaborators
Taipei Medical University WanFang Hospital
Investigators
Principal Investigator: Hui-Chih Wang, MD Taipei Medical University-Wan Fang Hospital
More Information
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Responsible Party: Institutional Review Board, Taipei Municipal Wan Fang Hospital
ClinicalTrials.gov Identifier: NCT00950560     History of Changes
Other Study ID Numbers: WanFangH98043
First Posted: August 3, 2009    Key Record Dates
Last Update Posted: April 26, 2011
Last Verified: April 2011