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An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

This study has been completed.
Sponsor:
ClinicalTrials.gov Identifier:
NCT00950560
First Posted: August 3, 2009
Last Update Posted: April 26, 2011
The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details.
Information provided by:
Taipei Medical University WanFang Hospital
  Purpose
The authors employ a questionary approach to understanding the relational among patients' perceptions of inpatient, outpatient and emergency room service and their overall perceptions of service quality, satisfaction with hospital.The questionary was applied in total 300 patients (100 inpatients, 100 outpatients and 100 emergency patients).

Condition
Service Quality Satisfaction

Study Type: Observational
Study Design: Observational Model: Case Control
Time Perspective: Cross-Sectional
Official Title: An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

Resource links provided by NLM:


Further study details as provided by Taipei Medical University WanFang Hospital:

Enrollment: 2
Study Start Date: June 2009
Study Completion Date: September 2009
Primary Completion Date: September 2009 (Final data collection date for primary outcome measure)
Groups/Cohorts
inpatient
outpatient
emergency patient

  Eligibility

Information from the National Library of Medicine

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Ages Eligible for Study:   Child, Adult, Senior
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   Yes
Sampling Method:   Probability Sample
Study Population
100 inpatient 100 outpatient 100 emergency patient
Criteria

Inclusion Criteria:

  • Patients who want to write our questionary.

Exclusion Criteria:

  • Patients who reject to write our questionary.
  Contacts and Locations
Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT00950560


Locations
Taiwan
Taipei Municipal Wan Fang Hospital
Taipei, Taiwan
Sponsors and Collaborators
Taipei Medical University WanFang Hospital
Investigators
Principal Investigator: Hui-Chih Wang, MD Taipei Medical University-Wan Fang Hospital
  More Information

Responsible Party: Institutional Review Board, Taipei Municipal Wan Fang Hospital
ClinicalTrials.gov Identifier: NCT00950560     History of Changes
Other Study ID Numbers: WanFangH98043
First Submitted: July 30, 2009
First Posted: August 3, 2009
Last Update Posted: April 26, 2011
Last Verified: April 2011