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Assessment of Comskil Training Through Videorecording and Patient Surveys

This study has been completed.
Information provided by (Responsible Party):
Memorial Sloan Kettering Cancer Center Identifier:
First received: July 21, 2009
Last updated: August 15, 2016
Last verified: August 2016

At Memorial Sloan-Kettering Cancer Center the investigators want to provide the best care to their patients. One way to do this is to evaluate the ways that doctors communicate with patients. To this end, the Department of Psychiatry and Behavioral Sciences runs a Communication Skills Training and Research Laboratory. One goal of this laboratory is to evaluate doctor-patient communication and provide training in how to improve the quality of this communication.

Invitation to participate in this pilot project does not mean that a problem with communication has been identified in your doctor's practice. Rather, it is because your doctor and the fellow working with your doctor have agreed to cooperate with us as the investigators develop strategies to train physicians, nurses and other clinical personnel to communicate with cancer patients in as effective and sensitive a manner as possible.

Condition Intervention
Comskil Training
Behavioral: video-recording and completing a survey

Study Type: Observational
Study Design: Observational Model: Cohort
Time Perspective: Prospective
Official Title: Assessment of Comskil Training Through Videorecording and Patient Surveys

Further study details as provided by Memorial Sloan Kettering Cancer Center:

Primary Outcome Measures:
  • To obtain data from patients about their satisfaction with the fellows' communication and their perception of the fellows' use of communication skills. [ Time Frame: 1 year ]

Enrollment: 55
Study Start Date: May 2009
Study Completion Date: August 2016
Primary Completion Date: August 2016 (Final data collection date for primary outcome measure)
Groups/Cohorts Assigned Interventions
Patients in clinic waiting room
When patients are approached in the clinic, they will be given the permission form and asked to participate in the assessment through allowing video-recording and completing the survey. Procedures will be similar to our current operations, with the RSA starting the video-recording equipment before the fellow enters the room and stopping it when the fellow leaves the room. One additional step will be added: When the RSA goes into the room to turn off and remove the video-recording equipment, she will also give the patient the survey, to complete. We expect this survey to take no longer than 5 minutes. In our experience, it is usually at least 10 minutes from when the fellow leaves the room until the attending comes back into the room. Thus, we believe there will be sufficient time for the patient to complete the survey.
Behavioral: video-recording and completing a survey
Video record MD consult before MD has completed Comskill training. Post-Video Recording Survey (5 minutes): This is a 22-item self-report scale that measures patient satisfaction and patient reports of communication behavior (Roter et al 1977). Items are rated using a five-point Likert-type scale ranging from 1, "I disagree completely " to 5, "I agree completely ".


Ages Eligible for Study:   19 Years and older   (Adult, Senior)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Sampling Method:   Non-Probability Sample
Study Population
MSKCC new visits in clinic.

Inclusion Criteria:

  • Over 18 years of age;
  • Able to understand and provide signature on permission form (Appendix II)
  • Able to speak and read English

Exclusion Criteria:

  • Evidence of cognitive impairment severe enough to preclude giving permission to the study staff, or completing the survey instrument of the study.
  Contacts and Locations
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its identifier: NCT00943813

United States, New York
Memorial Sloan Kettering Cancer Center
New York, New York, United States, 10065
Sponsors and Collaborators
Memorial Sloan Kettering Cancer Center
Principal Investigator: Philip Bialer, MD Memorial Sloan Kettering Cancer Center
  More Information

Additional Information:
Responsible Party: Memorial Sloan Kettering Cancer Center Identifier: NCT00943813     History of Changes
Other Study ID Numbers: 09-043
Study First Received: July 21, 2009
Last Updated: August 15, 2016

Keywords provided by Memorial Sloan Kettering Cancer Center:
09-043 processed this record on April 28, 2017