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Patient Communication Training Intervention

This study has been completed.
Queens Health Network
Information provided by (Responsible Party):
Memorial Sloan Kettering Cancer Center Identifier:
First received: July 1, 2009
Last updated: November 22, 2011
Last verified: November 2011
The purpose of this study is to test a class for Queens Cancer Center patients. We want to find out if patients think this program is helpful.

Condition Intervention
Cancer Behavioral: Questionnaires and training workshop

Study Type: Observational
Study Design: Observational Model: Cohort
Time Perspective: Prospective
Official Title: A Feasibility Study of a Patient Communication Training Intervention

Further study details as provided by Memorial Sloan Kettering Cancer Center:

Primary Outcome Measures:
  • To determine the feasibility of a patient communication training intervention. [ Time Frame: 2 years ]

Secondary Outcome Measures:
  • To attain preliminary data on the acceptability of the intervention through patient ratings of effectiveness and usefulness of the intervention. [ Time Frame: 2 years ]
  • To attain preliminary data on the effect of a patient communication training intervention on patients' self-reported communication behaviors. [ Time Frame: 2 years ]

Enrollment: 32
Study Start Date: June 2009
Study Completion Date: June 2011
Primary Completion Date: June 2011 (Final data collection date for primary outcome measure)
Groups/Cohorts Assigned Interventions
communication training workshop
The patient intervention is a 1 hour communication workshop entitled: "Getting the Most out of your Doctor's Visit." The workshops will be offered to both patients and family members, but data will be collected only for patients. The workshops will be held on location at Queens Cancer Center.
Behavioral: Questionnaires and training workshop

We will recruit a minimum of 1 and maximum of 12 patients for each workshop.

The workshop will follow the approximate time table below:

10 minutes: Sign-in, welcome and introductions 25 minutes: Didactic session, videos and discussion 10 minutes: Group discussion 15 minutes: Closing plenary and final assessment

Detailed Description:

It is well accepted that effective physician-patient communication is associated with important outcomes. Communication training interventions for oncologists and other clinicians has been shown to be effective in changing behavior and improving outcomes. Less attention has been given to improving cancer patients' communication with their physicians. Most of the studies in this area have been focused on activating patients through training them to ask questions. Although question asking is a vitally important patient communication skill, other patient communication skills should also be encouraged for patients.

In the primary care setting, studies on patient communication training have focused on three additional communication skills to asking questions: presenting information, checking understanding, and expressing concerns. The goal of this study is to pilot test a patient communication workshop that builds on the work done in the primary care setting, offering an intervention that focuses on a broad range of skills. The proposal aims to improve communication skills in an underserved population, which may be a factor contributing to minority health disparities.


Ages Eligible for Study:   18 Years and older   (Adult, Senior)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Sampling Method:   Non-Probability Sample
Study Population
Patients in the Queen Cancer Center Clinic waiting room.

Inclusion Criteria:

  • Patients seeing a physician at Queens Cancer Center (not family members or partners)
  • Able to provide informed consent.

Exclusion Criteria:

  • Less than 18 years of age (as per self-report)
  • Cognitive or physical impairment rendering patients incapable of providing informed consent to participate in the study.
  • As the workshop will be given in English and the measures are all written in English, subjects who are not fluent in English will be excluded.
  Contacts and Locations
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its identifier: NCT00933855

United States, New York
Queens Hospital Center
Jamaica, New York, United States, 11432
Sponsors and Collaborators
Memorial Sloan Kettering Cancer Center
Queens Health Network
Principal Investigator: Carma Bylund-Lincoln, PhD Memorial Sloan Kettering Cancer Center
  More Information

Additional Information:
Responsible Party: Memorial Sloan Kettering Cancer Center Identifier: NCT00933855     History of Changes
Other Study ID Numbers: 08-148
Study First Received: July 1, 2009
Last Updated: November 22, 2011

Keywords provided by Memorial Sloan Kettering Cancer Center:
Training Workshop
Multiple Diseases processed this record on June 21, 2017