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Triage Liaison Physician - Evaluation of a Novel Approach to Address Emergency Department Overcrowding

This study has been completed.
Information provided by:
University of Alberta Identifier:
First received: February 15, 2007
Last updated: September 11, 2008
Last verified: September 2008
This randomized controlled trial will introduce a triage liaison physician (TLP) into the University of Alberta Hospital Emergency Department (ED) and assess the influence on patients who leave without being seen, ED length of stay, and other ED Overcrowding outcomes.

Condition Intervention Phase
Acute Illness Behavioral: Triage Liaison Physician Phase 4

Study Type: Interventional
Study Design: Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: None (Open Label)
Primary Purpose: Health Services Research
Official Title: Randomized Controlled Trial of a Liaison Physician at the Triage Desk to Reduce Emergency Department Overcrowding and Improve Patient Flow.

Further study details as provided by University of Alberta:

Primary Outcome Measures:
  • Median patient length of stay [ Time Frame: while in the Emergency Department ]

Secondary Outcome Measures:
  • Left without being seen [ Time Frame: while in the Emergency Department ]
  • ambulance turnaround times [ Time Frame: while in the Emergency Department ]
  • satisfaction (physicians and nurses) [ Time Frame: following their Emergency Department shift ]
  • TLP activity [ Time Frame: while in the Emergency Department ]

Enrollment: 5718
Study Start Date: December 2005
Study Completion Date: June 2006
Primary Completion Date: February 2006 (Final data collection date for primary outcome measure)
Arms Assigned Interventions
No Intervention: 1
No triage liaison physician
Behavioral: Triage Liaison Physician
triage liaison physician stationed with nurses at the triage desk of the Emergency Department.

Detailed Description:
ED Overcrowding is a significant cause of delayed care, patient dissatisfaction, and poor outcomes in North American EDs. This intervention has not been widely studied; however, it represents an opportunity for improving patient flows in EDs.

Ages Eligible for Study:   17 Years and older   (Child, Adult, Senior)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No

Inclusion Criteria:

  • Only adult patients (> 17 years of age) presenting to the University of Alberta Hospital Emergency Department (UAH ED), during the study interval will be included in the evaluation.

Exclusion Criteria:

  • Direct admits/Pediatric patients.
  Contacts and Locations
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its identifier: NCT00435890

Canada, Alberta
University of Alberta Hospital
Edmonton, Alberta, Canada, T6G 2B7
Sponsors and Collaborators
University of Alberta
Study Director: Brian H Rowe, MD University of Alberta
  More Information

Responsible Party: Brian Holroyd, University of Alberta Identifier: NCT00435890     History of Changes
Other Study ID Numbers: B-091105
Study First Received: February 15, 2007
Last Updated: September 11, 2008

Keywords provided by University of Alberta:
ED Overcrowding
Length of stay
Emergency triage

Additional relevant MeSH terms:
Disease Attributes
Pathologic Processes processed this record on September 21, 2017