The Influence of Expectations on Patient Satisfaction in the Pediatric Emergency Department

This study has been completed.

Sponsor:

Information provided by:

Medical College of Wisconsin

ClinicalTrials.gov Identifier:

NCT00293982

First received: February 17, 2006

Last updated: NA

Last verified: February 2005

History: No changes posted

Purpose

The purpose of this study is to determine whether physician knowledge of parental pre-visit expectations improves patient satisfaction in the pediatric emergency department.

Condition	Intervention
Patient Satisfaction	Behavioral: Physician knowledge of parental expectations for the visit


Study Type:	Interventional
Study Design:	Allocation: Randomized Intervention Model: Single Group Assignment Masking: Open Label

Further study details as provided by Medical College of Wisconsin:

Primary Outcome Measures:

Patient satisfaction as measured by:
1. ratings of overall care
2. willingness to recommend the ED

Secondary Outcome Measures:

Ratings of degree to which expectations were met


Estimated Enrollment:	948
Study Start Date:	June 2004
Estimated Study Completion Date:	August 2005

Eligibility


Ages Eligible for Study:	Child, Adult, Senior
Sexes Eligible for Study:	All

Criteria

Inclusion Criteria:

Parent of child less than or equal to 18 years of age

Exclusion Criteria:

Inability to understand the English language surveys

Contacts and Locations

Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its ClinicalTrials.gov identifier: NCT00293982

Locations


United States, Wisconsin
Children's Hospital of Wisconsin
Milwaukee, Wisconsin, United States, 53226

Sponsors and Collaborators

Medical College of Wisconsin

Investigators


Principal Investigator:	Christopher D Spahr, MD	Medical College of Wisconsin
Study Director:	David C Brousseau, MD, MS	Medical College of Wisconsin

More Information


ClinicalTrials.gov Identifier:	NCT00293982 History of Changes
Other Study ID Numbers:	CHW 04/22, HRRC 086-04
Study First Received:	February 17, 2006
Last Updated:	February 17, 2006

Keywords provided by Medical College of Wisconsin:


Patient satisfaction Patient expectations Pediatric emergency department

ClinicalTrials.gov processed this record on July 27, 2017

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