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The Influence of Expectations on Patient Satisfaction in the Pediatric Emergency Department

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ClinicalTrials.gov Identifier: NCT00293982
Recruitment Status : Completed
First Posted : February 20, 2006
Last Update Posted : February 20, 2006
Sponsor:
Information provided by:
Medical College of Wisconsin

Study Description
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Brief Summary:
The purpose of this study is to determine whether physician knowledge of parental pre-visit expectations improves patient satisfaction in the pediatric emergency department.

Condition or disease Intervention/treatment Phase
Patient Satisfaction Behavioral: Physician knowledge of parental expectations for the visit Not Applicable

Study Design
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Study Type : Interventional  (Clinical Trial)
Enrollment : 948 participants
Allocation: Randomized
Intervention Model: Single Group Assignment
Masking: None (Open Label)
Study Start Date : June 2004
Study Completion Date : August 2005
Arms and Interventions
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Outcome Measures
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Primary Outcome Measures :
  1. Patient satisfaction as measured by:
  2. 1. ratings of overall care
  3. 2. willingness to recommend the ED

Secondary Outcome Measures :
  1. Ratings of degree to which expectations were met

Eligibility Criteria
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Ages Eligible for Study:   Child, Adult, Older Adult
Sexes Eligible for Study:   All
Criteria

Inclusion Criteria:

  • Parent of child less than or equal to 18 years of age

Exclusion Criteria:

  • Inability to understand the English language surveys
Contacts and Locations
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Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT00293982


Locations
United States, Wisconsin
Children's Hospital of Wisconsin
Milwaukee, Wisconsin, United States, 53226
Sponsors and Collaborators
Medical College of Wisconsin
Investigators
Principal Investigator: Christopher D Spahr, MD Medical College of Wisconsin
Study Director: David C Brousseau, MD, MS Medical College of Wisconsin
More Information
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ClinicalTrials.gov Identifier: NCT00293982     History of Changes
Other Study ID Numbers: CHW 04/22, HRRC 086-04
First Posted: February 20, 2006    Key Record Dates
Last Update Posted: February 20, 2006
Last Verified: February 2005

Keywords provided by Medical College of Wisconsin:
Patient satisfaction
Patient expectations
Pediatric emergency department