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The Influence of Expectations on Patient Satisfaction in the Pediatric Emergency Department

The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details. Identifier: NCT00293982
Recruitment Status : Completed
First Posted : February 20, 2006
Last Update Posted : February 20, 2006
Information provided by:
Medical College of Wisconsin

Brief Summary:
The purpose of this study is to determine whether physician knowledge of parental pre-visit expectations improves patient satisfaction in the pediatric emergency department.

Condition or disease Intervention/treatment Phase
Patient Satisfaction Behavioral: Physician knowledge of parental expectations for the visit Not Applicable

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Study Type : Interventional  (Clinical Trial)
Enrollment : 948 participants
Allocation: Randomized
Intervention Model: Single Group Assignment
Masking: None (Open Label)
Study Start Date : June 2004
Study Completion Date : August 2005

Primary Outcome Measures :
  1. Patient satisfaction as measured by:
  2. 1. ratings of overall care
  3. 2. willingness to recommend the ED

Secondary Outcome Measures :
  1. Ratings of degree to which expectations were met

Information from the National Library of Medicine

Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the contacts provided below. For general information, Learn About Clinical Studies.

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Ages Eligible for Study:   Child, Adult, Older Adult
Sexes Eligible for Study:   All

Inclusion Criteria:

  • Parent of child less than or equal to 18 years of age

Exclusion Criteria:

  • Inability to understand the English language surveys

Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its identifier (NCT number): NCT00293982

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United States, Wisconsin
Children's Hospital of Wisconsin
Milwaukee, Wisconsin, United States, 53226
Sponsors and Collaborators
Medical College of Wisconsin
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Principal Investigator: Christopher D Spahr, MD Medical College of Wisconsin
Study Director: David C Brousseau, MD, MS Medical College of Wisconsin
Layout table for additonal information Identifier: NCT00293982    
Other Study ID Numbers: CHW 04/22, HRRC 086-04
First Posted: February 20, 2006    Key Record Dates
Last Update Posted: February 20, 2006
Last Verified: February 2005
Keywords provided by Medical College of Wisconsin:
Patient satisfaction
Patient expectations
Pediatric emergency department