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The Influence of Expectations on Patient Satisfaction in the Pediatric Emergency Department

This study has been completed.
Information provided by:
Medical College of Wisconsin Identifier:
First received: February 17, 2006
Last updated: NA
Last verified: February 2005
History: No changes posted
The purpose of this study is to determine whether physician knowledge of parental pre-visit expectations improves patient satisfaction in the pediatric emergency department.

Condition Intervention
Patient Satisfaction Behavioral: Physician knowledge of parental expectations for the visit

Study Type: Interventional
Study Design: Allocation: Randomized
Intervention Model: Single Group Assignment
Masking: None (Open Label)

Further study details as provided by Medical College of Wisconsin:

Primary Outcome Measures:
  • Patient satisfaction as measured by:
  • 1. ratings of overall care
  • 2. willingness to recommend the ED

Secondary Outcome Measures:
  • Ratings of degree to which expectations were met

Estimated Enrollment: 948
Study Start Date: June 2004
Estimated Study Completion Date: August 2005

Ages Eligible for Study:   Child, Adult, Senior
Sexes Eligible for Study:   All

Inclusion Criteria:

  • Parent of child less than or equal to 18 years of age

Exclusion Criteria:

  • Inability to understand the English language surveys
  Contacts and Locations
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its identifier: NCT00293982

United States, Wisconsin
Children's Hospital of Wisconsin
Milwaukee, Wisconsin, United States, 53226
Sponsors and Collaborators
Medical College of Wisconsin
Principal Investigator: Christopher D Spahr, MD Medical College of Wisconsin
Study Director: David C Brousseau, MD, MS Medical College of Wisconsin
  More Information Identifier: NCT00293982     History of Changes
Other Study ID Numbers: CHW 04/22, HRRC 086-04
Study First Received: February 17, 2006
Last Updated: February 17, 2006

Keywords provided by Medical College of Wisconsin:
Patient satisfaction
Patient expectations
Pediatric emergency department processed this record on September 21, 2017