Does Telephone Follow-up Improve Patients Satisfaction

This study has been completed.
Information provided by:
Rambam Health Care Campus Identifier:
First received: September 12, 2005
Last updated: April 10, 2007
Last verified: April 2007
Several studies have shown the importance of Telephone follow-up in reducing hospital readmissions for heart failure. Therefore, we aimed in this cohort to investigate whether telephone follow-up with patients discharged from the general internal department improves patients' satisfaction, increases compliance to treatment and reduces adverse effects. Patients are recruited from the department of general internal medicine who gave informed consent and could communicate. Patients are interviewed by during hospital stay, one and three months later. This group will be compared with patients that are not interviewd by phone aftert hospital discharge.

Congestive Heart Failure
Angina Pectoris
Urinary Tract Infection

Study Type: Observational
Study Design: Observational Model: Defined Population
Time Perspective: Longitudinal
Official Title: Does Telephone Follow-up After Discharge Improve Patients Satisfaction and Decrease Hospitalization

Resource links provided by NLM:

Further study details as provided by Rambam Health Care Campus:

Estimated Enrollment: 400
Study Start Date: April 2003
Study Completion Date: January 2006

Ages Eligible for Study:   18 Years and older
Genders Eligible for Study:   Both
Accepts Healthy Volunteers:   No

Inclusion Criteria: Ability to sign informed consent and communicate by phone in Hebrew, Arabic, Russian or English -

Exclusion Criteria:Non of the above

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Please refer to this study by its identifier: NCT00192738

Rambam Medical Center
Haifa, Israel, 31096
Sponsors and Collaborators
Rambam Health Care Campus
Principal Investigator: Zaher S. Azzam, MD Rambam Medical Center, Ruth & Bruce Rappaport Faculty of Medicine, Technion
Principal Investigator: Zaher S Azzam, MD Rambam Medical Center, Ruth & Bruce Rappaport Faculty of Medicine
  More Information Identifier: NCT00192738     History of Changes
Other Study ID Numbers: ZSA1677CTIL 
Study First Received: September 12, 2005
Last Updated: April 10, 2007
Health Authority: Israel: Israeli Health Ministry Pharmaceutical Administration

Keywords provided by Rambam Health Care Campus:
internal medicine,
patients' satisfaction

Additional relevant MeSH terms:
Angina Pectoris
Heart Failure
Urinary Tract Infections
Cardiovascular Diseases
Chest Pain
Heart Diseases
Myocardial Ischemia
Nervous System Diseases
Neurologic Manifestations
Signs and Symptoms
Urologic Diseases
Vascular Diseases processed this record on May 26, 2016