Does Telephone Follow-up Improve Patients Satisfaction

The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details. Identifier: NCT00192738
Recruitment Status : Completed
First Posted : September 19, 2005
Last Update Posted : April 11, 2007
Information provided by:
Rambam Health Care Campus

Brief Summary:
Several studies have shown the importance of Telephone follow-up in reducing hospital readmissions for heart failure. Therefore, we aimed in this cohort to investigate whether telephone follow-up with patients discharged from the general internal department improves patients' satisfaction, increases compliance to treatment and reduces adverse effects. Patients are recruited from the department of general internal medicine who gave informed consent and could communicate. Patients are interviewed by during hospital stay, one and three months later. This group will be compared with patients that are not interviewd by phone aftert hospital discharge.

Condition or disease
Congestive Heart Failure Angina Pectoris Pneumonia Urinary Tract Infection

Study Type : Observational
Enrollment : 400 participants
Observational Model: Defined Population
Time Perspective: Longitudinal
Time Perspective: Prospective
Official Title: Does Telephone Follow-up After Discharge Improve Patients Satisfaction and Decrease Hospitalization
Study Start Date : April 2003
Actual Study Completion Date : January 2006

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Ages Eligible for Study:   18 Years and older   (Adult, Older Adult)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No

Inclusion Criteria: Ability to sign informed consent and communicate by phone in Hebrew, Arabic, Russian or English -

Exclusion Criteria:Non of the above

Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its identifier (NCT number): NCT00192738

Rambam Medical Center
Haifa, Israel, 31096
Sponsors and Collaborators
Rambam Health Care Campus
Principal Investigator: Zaher S. Azzam, MD Rambam Medical Center, Ruth & Bruce Rappaport Faculty of Medicine, Technion
Principal Investigator: Zaher S Azzam, MD Rambam Medical Center, Ruth & Bruce Rappaport Faculty of Medicine Identifier: NCT00192738     History of Changes
Other Study ID Numbers: ZSA1677CTIL
First Posted: September 19, 2005    Key Record Dates
Last Update Posted: April 11, 2007
Last Verified: April 2007

Keywords provided by Rambam Health Care Campus:
internal medicine,
patients' satisfaction

Additional relevant MeSH terms:
Heart Failure
Urinary Tract Infections
Angina Pectoris
Heart Diseases
Cardiovascular Diseases
Lung Diseases
Respiratory Tract Diseases
Respiratory Tract Infections
Urologic Diseases
Chest Pain
Neurologic Manifestations
Nervous System Diseases
Myocardial Ischemia
Vascular Diseases
Signs and Symptoms