Trial record 20 of 140 for:    Open Studies | "Aggression"

Antisocial Behavior on Healthcare Professionals in an Emergency Unit. (PREVURGO)

This study is currently recruiting participants. (see Contacts and Locations)
Verified December 2013 by Hospices Civils de Lyon
Sponsor:
Information provided by (Responsible Party):
Hospices Civils de Lyon
ClinicalTrials.gov Identifier:
NCT02015884
First received: December 10, 2013
Last updated: December 13, 2013
Last verified: December 2013
  Purpose

At the hospital, the attacks against health professionals are becoming commonplace, making working conditions difficult. The ophthalmological emergencies are a perfect testing ground to evaluate the effectiveness of a series of original actions to prevent the occurrence of violence against healthcare workers. The main objective is to measure the impact of an integrated prevention of the occurrence of antisocial behavior or attacks against the healthcare workers.

The prevention program combines five interventions (steps): 1) a computer sorting algorithm and specific screens for calling patients in waiting rooms, 2) a clear signage to direct patients between waiting rooms, treatment rooms and administrative et medical offices, 3) Posts information on the activity of emergency services displayed on screens, in the waiting rooms, 4) a mediator/go-between/conciliator, 5) and a dummy surveillance camera.

This is a time series study with alternating-month periods (4 months alternated for each step).

All patients admitted to the ophthalmological emergency unit of a university hospital located in Lyon, France, are included in the study, from June 2013 to June 2015.


Condition
Rudeness/Incivility, Aggression or Violence Against Healthcare Workers in an Ophthalmic Emergencies Unit.

Study Type: Observational
Study Design: Time Perspective: Prospective
Official Title: Impact of a Program to Prevent the Risk of Antisocial Behavior and Attacks of Patients or Attendant on Healthcare Workers in an Ophthalmic Emergency Unit.

Resource links provided by NLM:


Further study details as provided by Hospices Civils de Lyon:

Primary Outcome Measures:
  • Proportion of patients (or their attendants) who committed a rudeness/incivility or aggression or violence against healthcare workers. [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ] [ Designated as safety issue: No ]
    When seeking to characterize the violent behavior, three levels of increasing aggressiveness are typically distinguished: a) incivility i.e. the lack of respect for others characterized by relatively mild acts, b) physical or verbal aggression (insults, threats, assault), and c) the violent act.


Secondary Outcome Measures:
  • Occurrence of antisocial behavior or assaults against other patients or carers attending the ophthalmological emergencies. [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ] [ Designated as safety issue: No ]
    Proportion of incivility or assaults against other patients or attendant present (number of incivility or assaults on the number of patients admitted to the emergency)

  • Waiting times for patients [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ] [ Designated as safety issue: No ]
    Average waiting times for patients with ophthalmic emergencies before they were taken care of by a doctor.

  • Stress of healthcare personnel [ Time Frame: 30 minutes ] [ Designated as safety issue: No ]
    Stress at work of health personnel engaged in an ophthalmic emergency unit measured by the Karasek questionnaire. 30 mn are necessary to complete the questionnaire.

  • Satisfaction of patients [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ] [ Designated as safety issue: No ]

Estimated Enrollment: 46872
Study Start Date: May 2013
Estimated Study Completion Date: May 2015
Estimated Primary Completion Date: May 2015 (Final data collection date for primary outcome measure)
Groups/Cohorts
All patients admitted to the ophthalmologic emergency unit.

  Eligibility

Genders Eligible for Study:   Both
Accepts Healthy Volunteers:   No
Sampling Method:   Non-Probability Sample
Study Population

All patients admitted to the ophthalmologic emergency unit will be included in the study.

Criteria

Inclusion Criteria:

  • Patient admitted to the ophthalmologic emergency unit

No Exclusion Criteria

  Contacts and Locations
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its ClinicalTrials.gov identifier: NCT02015884

Contacts
Contact: Carole BURILLON, Pr 472116217 ext +33 carole.burillon@chu-lyon.fr
Contact: Nassira AMAMRA 472115125 ext +33 nassira.amamra@chu-lyon.fr

Locations
France
Hospices Civils de Lyon - Hôpital Edouard Herriot Recruiting
Lyon, France, 69003
Contact: Carole BURILLON, Pr    472116217 ext +33    carole.burillon@chu-lyon.fr   
Contact: Nassira Amamra    472115125 ext +33    nassira.amamra@chu-lyon.fr   
Principal Investigator: Carole BURILLON, Pr         
Sponsors and Collaborators
Hospices Civils de Lyon
  More Information

No publications provided

Responsible Party: Hospices Civils de Lyon
ClinicalTrials.gov Identifier: NCT02015884     History of Changes
Other Study ID Numbers: D50794
Study First Received: December 10, 2013
Last Updated: December 13, 2013
Health Authority: France: The Commission nationale de l’informatique et des libertés

Keywords provided by Hospices Civils de Lyon:
Incivility
Rudeness
Aggression
Violent act
Healthcare workers
Emergency unit

Additional relevant MeSH terms:
Aggression
Emergencies
Antisocial Personality Disorder
Behavioral Symptoms
Disease Attributes
Pathologic Processes
Personality Disorders
Mental Disorders

ClinicalTrials.gov processed this record on July 20, 2014