Effect of Post-discharge Phone Calls on Patient Outcomes
The purpose of this study is to determine whether a post-discharge telephone call to general medical patients discharged home will improve quality of care and adherence, and reduce hospital readmission.
Patients Discharged From General Internal Medicine.
|Study Design:||Observational Model: Case Control
Time Perspective: Prospective
|Official Title:||Effect of Post-discharge Phone Calls on Patient Outcomes for General Internal Medicine Patients Discharged From a Teaching Hospital.|
- Care Transition Measure-3 score (CTM-3) [ Time Frame: 30-days post discharge ] [ Designated as safety issue: No ]
- Hospital readmission [ Time Frame: 30-day post discharge ] [ Designated as safety issue: No ]
- Emergency department visit [ Time Frame: 30-days post discharge ] [ Designated as safety issue: No ]
- Patient satisfaction [ Time Frame: 30-days post discharge ] [ Designated as safety issue: No ]
- Treatment plan adherence [ Time Frame: 30-days post discharge ] [ Designated as safety issue: No ]
- Outpatient provider follow-up rates [ Time Frame: 30-days post discharge ] [ Designated as safety issue: No ]
|Study Start Date:||July 2012|
|Study Completion Date:||March 2013|
|Primary Completion Date:||March 2013 (Final data collection date for primary outcome measure)|
Post-discharge phone call
All patients in this group will receive a phone call within 72-hours of being discharged from hospital.
|Usual care (no phone call)|
Currently, discharge from hospital in many institutions is a confusing process for patients filled with uncertainty and potential for harm. For instance, 1 in 5 discharges results in a post discharge adverse event, many of which are related to medication errors. These may lead to serious harm and possibly require readmission to hospital. Telephone follow-up calls after discharge has been studied in small single-center trials and as a part of a coordinated, multi-layered discharge process but its direct effectiveness is not known. Understanding the impact of this simple intervention on patient outcomes is an important step towards improving patients' discharge from hospital.
Please refer to this study by its ClinicalTrials.gov identifier: NCT01580774
|Mount Sinai Hospital|
|Toronto, Ontario, Canada, M5G 1X5|
|Principal Investigator:||Christine Soong, MD||Mount Sinai Hospital, New York|