Effect of Patient-Centered Care (PCC) on Patient Satisfaction at Hospital Discharge
The purpose of this randomized clinical trial is to examine the effect of Patient-Centered Care (PCC) on a patient's level of satisfaction on discharge from an acute healthcare setting. Findings from this study will assist in determining if PCC, administered by nurses, should be instituted hospital wide.
- To examine the effect of Patient-Centered Care on patient satisfaction.
- To examine the effect of Patient-Centered Care on the quality of patient care.
- To examine the effect of patient's perception of nursing care on patient satisfaction.
|Study Design:||Allocation: Randomized
Endpoint Classification: Efficacy Study
Intervention Model: Parallel Assignment
Masking: Single Blind (Subject)
Primary Purpose: Supportive Care
|Official Title:||Effect of Patient-Centered Care (PCC) on Patient Satisfaction at Hospital Discharge|
- Measure level of overall satisfaction [ Time Frame: day of discharge ] [ Designated as safety issue: No ]
- Measure level of quality of care - 1)Length of stay, 2)infection, 3)falls [ Time Frame: day of discharge and 7 days post discharge ] [ Designated as safety issue: No ]
- measure satisfaction with nursing care [ Time Frame: day of discharge ] [ Designated as safety issue: No ]
- measure level of quality care (unplanned adverse events) [ Time Frame: approximately 30 days post discharge ] [ Designated as safety issue: No ]
|Study Start Date:||April 2007|
|Study Completion Date:||November 2007|
|Primary Completion Date:||November 2007 (Final data collection date for primary outcome measure)|
No Intervention: 1
Control group received usual care
Received intervention New model of nursing care
|Behavioral: New model of nursing care|
Patient-Centered Care (PCC), also known as individualized patient care or negotiated care, focuses on the patient's right to have his/her values and beliefs respected as an individual.This respect is viewed as part of a commitment to build a deep understanding of the patient as a thinking and feeling individual with the ability to change and develop. A person-centered model of care requires a nurse to work with an individual's beliefs, values, wants, needs and desires.This adaptation to a patient's personal needs requires the nurse to be flexible, respectful, and reciprocal when providing patient care. If the patient's expectations are not appropriate to the type of care needed to heal or if the patient refuses or denies a specific type of treatment that is known as influencing ones quality of care, the nurse must negotiate with the patient. Negotiation incorporates education, which is believed to increase the patient's level of understanding. In addition, negotiation allows the nurse and patient to define a level of treatment that is specific to the patient's needs but still seen as a quality indicator.
The Institute of Medicine (IOM) has listed PCC as one of six national quality aims for improvement. The IOM's vision is that all health professionals will be educated to provide and deliver PCC as part of an interdisciplinary team. In 2001, the IOM report "Crossing the Quality Chasm: A New Health System for the 21st Century" recommends a mixture of approaches to achieve their vision . These approaches include an appropriate training environment, research, public reporting and leadership. At present, there is little evidence to support the critical role nurse clinicians' play in providing PCC and satisfying patient's needs.
|United States, Pennsylvania|
|UPMC St. Margaret|
|Pittsburgh, Pennsylvania, United States, 15237|
|Principal Investigator:||Debra M Wolf, MSN||University of Pittsburh, School of Nursing & UPMC St. Margaret|
|Principal Investigator:||Lisa Lehman, BSN||UPMC St. Margaret|
|Principal Investigator:||Robert Quinlin, MD||UPMC St. Margaret|
|Principal Investigator:||Jodi Miller, BSN||UPMC St. Margaret|