The Influence of Expectations on Patient Satisfaction in the Pediatric Emergency Department

This study has been completed.
Information provided by:
Medical College of Wisconsin Identifier:
First received: February 17, 2006
Last updated: NA
Last verified: February 2005
History: No changes posted

The purpose of this study is to determine whether physician knowledge of parental pre-visit expectations improves patient satisfaction in the pediatric emergency department.

Condition Intervention
Patient Satisfaction
Behavioral: Physician knowledge of parental expectations for the visit

Study Type: Interventional
Study Design: Allocation: Randomized
Intervention Model: Single Group Assignment
Masking: Open Label

Further study details as provided by Medical College of Wisconsin:

Primary Outcome Measures:
  • Patient satisfaction as measured by:
  • 1. ratings of overall care
  • 2. willingness to recommend the ED

Secondary Outcome Measures:
  • Ratings of degree to which expectations were met

Estimated Enrollment: 948
Study Start Date: June 2004
Estimated Study Completion Date: August 2005

Genders Eligible for Study:   Both

Inclusion Criteria:

  • Parent of child less than or equal to 18 years of age

Exclusion Criteria:

  • Inability to understand the English language surveys
  Contacts and Locations
Please refer to this study by its identifier: NCT00293982

United States, Wisconsin
Children's Hospital of Wisconsin
Milwaukee, Wisconsin, United States, 53226
Sponsors and Collaborators
Medical College of Wisconsin
Principal Investigator: Christopher D Spahr, MD Medical College of Wisconsin
Study Director: David C Brousseau, MD, MS Medical College of Wisconsin
  More Information

No publications provided Identifier: NCT00293982     History of Changes
Other Study ID Numbers: CHW 04/22, HRRC 086-04
Study First Received: February 17, 2006
Last Updated: February 17, 2006
Health Authority: United States: Institutional Review Board

Keywords provided by Medical College of Wisconsin:
Patient satisfaction
Patient expectations
Pediatric emergency department processed this record on April 17, 2014